Customer Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Xeople Full time $104,000 - $130,878 per year

About Xeople

At Xeople, we don't just make "rec tech" - we power the people who power Australia's workforce. From healthcare heroes to hospitality teams, from classrooms to community care, our products -
Entire OnHire
and
XeopleRecruit
- drive staffing agencies and keep industries moving.

Headquartered in Seaford (Vic), we're a
fast-growing, Australian-owned tech company
with a big vision: to make workforce management simpler, smarter, and more human.

The Role:

We're not just after someone to "
answer support tickets
." We're looking for a
Customer Support & Success Partner
who's ready to champion the client experience every single day. This role is about problem-solving, building relationships, and ensuring clients get the most out of Entire OnHire & Xeople Recruit.

Our Support Squad are the trusted first point of contact when clients need help - guiding them with confidence, cutting through complexity, and ensuring they walk away feeling supported and empowered. It's about more than fixing issues — it's about helping clients succeed.

What you'll do:

  • Own client support interactions from first contact through resolution.
  • Diagnose problems quickly and deliver clear, practical solutions.
  • Translate complex software functionality into simple, client-friendly guidance.
  • Spot recurring issues and work with the product team to improve the platform.
  • Build trust by being proactive, reliable, and solution-focused.
  • Ensure every client walks away thinking:
    "That was easy. They've got my back."

What you'll bring:

  • Experience in customer support, SaaS, or tech-driven service environments.
  • Strong communication skills – clear, calm, and confident.
  • Problem-solving mindset: you don't just fix symptoms, you get to the root.
  • Patience and empathy – you know tech can be stressful, and you make it simple.
  • A customer-first approach: you measure your success by client satisfaction.
  • Background in staffing, SaaS, or workforce management (a bonus, not essential).

So why join Xeople?


Impact
: You'll be the voice of Xeople to our clients, directly shaping their daily experience.


Growth
: Develop deep SaaS expertise and carve a career path in support, success, or beyond.


Culture
: We live by "Leadership Without Title" – everyone has the power to step up, innovate, and make a difference.


Purpose
: Work with industries that matter – supporting the people who keep Australia working.


Location
: Hybrid – based in our Seaford HQ, with Melbourne city office and WFH options too.

  • Customer Support Specialist

    1 week ago

    South Melbourne, Victoria, Australia Interact Pacific Pty Ltd Full time $60,000 - $90,000 per year

    Are you a natural problem-solver with a passion for delivering exceptional customer experiences? Are you seeking a rewarding career that offers genuine work-life integration?We are looking for a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. This role is perfect for a proactive individual who thrives on helping others...

  • Customer Insights Specialist

    1 week ago

    Melbourne, Victoria, Australia IAG Full time $80,000 - $120,000 per year

    Help shape the future as aCustomer Insights SpecialistJoin the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.Your RoleAt CGU and WFI, customer...

  • Customer Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia Sleeping Duck Full time $60,000 - $90,000 per year

    Customer Experience Specialist About Sleeping Duck Sleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house.Ground-breaking, engineer led, in-house product design. Real sleep...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia Sleeping Duck Full time $60,000 - $80,000 per year

    Customer Experience Specialist About Sleeping Duck Sleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house. Ground-breaking, engineer led, in-house product design. Real sleep...

  • Customer Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Solar Battery Group Full time $60,000 - $80,000 per year

    Solar Battery Group is a trusted leader in the renewable energy industry, helping Australians reduce energy costs with solar batteries, panels, heat pumps and more. With a strong presence across all states, we are committed to providing cutting-edge energy solutions to homes nationwide.As energy prices continue to rise and demand for sustainable solutions...

  • Customer Enablement Specialist

    1 week ago

    Melbourne, Victoria, Australia E1 Full time $80,000 - $120,000 per year

    Who we areE1, (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR's Best Places to Work in 2025, we're the market leader in Australia and New Zealand — and now we're growing our 120-person team into the UK.Our scaleup vibe keeps things lively. We've...

  • Customer Banking Specialist

    4 days ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time $60,000 - $80,000 per year

    Do work that matters  As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.  See yourself in our team As the Customer...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Victoria, Australia Sleeping Duck Full time $60,000 - $80,000 per year

    About Sleeping DuckSleeping Duck was founded in 2014 by engineers Winston Wijeyeratne and Selvam Sinnappan and is now one of Australia's fastest growing startups - and that's particularly unique because we design our own concept products entirely in house.Ground-breaking, engineer led, in-house product design. Real sleep science. Transparency. Honesty....

  • Sales Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Unison Jewellery Australia Pty Ltd Full time $60,000 - $90,000 per year

    About Us: Unison Jewellery is a leading name in the jewellery industry, specializing in crafting timeless designs that blend tradition and innovation. With a strong presence in the global wholesale market, we pride ourselves on our commitment to quality, exceptional customer service, and fostering long-term relationships with our clients.Job Overview: We are...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Victoria, Australia MyIntegra Full time $60,000 - $180,000 per year

    About The RoleAt MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you'll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You'll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every...