Customer Support Specialist

2 weeks ago

Melbourne, Victoria, Australia Xeople Full time $104,000 - $130,878 per year

About Xeople

At Xeople, we don't just make "rec tech" - we power the people who power Australia's workforce. From healthcare heroes to hospitality teams, from classrooms to community care, our products -
Entire OnHire
and
XeopleRecruit
- drive staffing agencies and keep industries moving.

Headquartered in Seaford (Vic), we're a
fast-growing, Australian-owned tech company
with a big vision: to make workforce management simpler, smarter, and more human.

The Role:

We're not just after someone to "
answer support tickets
." We're looking for a
Customer Support & Success Partner
who's ready to champion the client experience every single day. This role is about problem-solving, building relationships, and ensuring clients get the most out of Entire OnHire & Xeople Recruit.

Our Support Squad are the trusted first point of contact when clients need help - guiding them with confidence, cutting through complexity, and ensuring they walk away feeling supported and empowered. It's about more than fixing issues — it's about helping clients succeed.

What you'll do:

  • Own client support interactions from first contact through resolution.
  • Diagnose problems quickly and deliver clear, practical solutions.
  • Translate complex software functionality into simple, client-friendly guidance.
  • Spot recurring issues and work with the product team to improve the platform.
  • Build trust by being proactive, reliable, and solution-focused.
  • Ensure every client walks away thinking:
    "That was easy. They've got my back."

What you'll bring:

  • Experience in customer support, SaaS, or tech-driven service environments.
  • Strong communication skills – clear, calm, and confident.
  • Problem-solving mindset: you don't just fix symptoms, you get to the root.
  • Patience and empathy – you know tech can be stressful, and you make it simple.
  • A customer-first approach: you measure your success by client satisfaction.
  • Background in staffing, SaaS, or workforce management (a bonus, not essential).

So why join Xeople?


Impact
: You'll be the voice of Xeople to our clients, directly shaping their daily experience.


Growth
: Develop deep SaaS expertise and carve a career path in support, success, or beyond.


Culture
: We live by "Leadership Without Title" – everyone has the power to step up, innovate, and make a difference.


Purpose
: Work with industries that matter – supporting the people who keep Australia working.


Location
: Hybrid – based in our Seaford HQ, with Melbourne city office and WFH options too.

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