Customer Support Specialist

1 week ago

Melbourne, Victoria, Australia Solar Battery Group Full time $60,000 - $80,000 per year

Solar Battery Group is a trusted leader in the renewable energy industry, helping Australians reduce energy costs with solar batteries, panels, heat pumps and more. With a strong presence across all states, we are committed to providing cutting-edge energy solutions to homes nationwide.

As energy prices continue to rise and demand for sustainable solutions grows, we are expanding our team. We're looking for a motivated Customer Support Consultant to join our team in a full-time role. Reporting to the Product Support Team Lead, this role will involve daily management of enquiries from our clients as we continue to grow and launch new products into the market in

At Solar Battery Group, we pride ourselves on career progression and a great culture. We encourage internal movement and will support you in your career aspirations, with many of our workforce testament to this. Enjoy industry leading training, company-wide events and a like-minded work force. 

About You:

We welcome candidates from all backgrounds - everyone is welcome, and all experiences count

Standout applicants will:

  • Display strong critical thinking skills and a natural sense of curiosity
  • Be motivated to learn, grow and have a strong desire to problem-solve
  • Be enthusiastic, goal-oriented, and confident in engaging with customers

On Offer:

  • A truly great workplace culture, with quarterly drinks and social functions, birthday celebrations and more
  • If you are a candidate who shows initiative and wants to progress in your career, we will help you get there
  • Only a short 5-minute walk from Box Hill station and parking available
  • Competitive base salary
  • Ongoing, secure, full-time employment

Key Duties and Responsibilities:

  • Hardware and software troubleshooting, maintenance and configuration
  • Organise your day, including tracking and responding customers to provide solutions
  • Regular meetings and reporting to your manager to ensure service standards and expectations are met
  • Identifying and monitoring emerging issues while executing proactive measures for resolution
  • Maintaining up-to-date knowledge of the industry and products
  • Contribute to an emerging and exciting industry

The Application Process:

If Solar Battery Group sounds like the perfect fit and you are looking for an opportunity to be part of a supportive environment, select the 'apply now' link to submit your application.

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