Client Liaison

13 hours ago

Logan Central, Queensland, Australia Anglicare Southern Queensland Full time $60,000 - $90,000 per year

About Anglicare:
At
Anglicare
SQ
, we believe everyone has a story. With a
150
-
yearheritage
, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled team deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations. When you join our team you will see how our values of
Hope
,
Love
,
Care
and
Humility
drive our practice and decision making daily.

About the role:

We are seeking a
full
-
time
permanent
passionate and skilled
Client
Liaison
to join our
Logan
service and make a meaningful impact in the lives of our clients. The overall purpose of the Client Liaison is to engage in client relationship management and packaged care case management with clients, their carer/s, family and advocates for home care and disability services.

  • Provide the first point of significant contact for the client with the intent of building client trust and confidence in Anglicare to facilitate Consumer Directed Care.
  • Undertake home visit to deliver a consumer induction; gather information to identify and understand the client's needs and preferences, establish or meet goals and aspirations, and assess/monitor the client's capacity and interest in the control of their package.
  • Implement the client's Agreement to ensure it remains relevant and current and is in line with
  • Anglicare requirements for home and/or disability package guidelines.
  • Build collaborative relationships with clients, family, carers and significant others.
  • Act as the client's primary contact for all matters relating to delivery of services.
  • Maintain a client-centered approach in all engagements with clients.

About you:

  • Possess clarity in attitudes based on respectful relationships which reflect a commitment to instilling hope and sustaining capabilities of the client through solution focused practice.
  • Demonstrated proficiency in Client Relationship Management (the ability to build trust, maintain rapport, form collaborative relationships with clients, carers, significant others)
  • Demonstrated case management skills (assessment, support planning, review, advocacy)
  • Experience with a community services, or similar organisation and ability to demonstrate a sound understanding of the needs and experiences of people who receive community care services and of the community care system.
  • Ability to communicate verbally and in writing to a range of stakeholders in a clear and structured way.
  • Ability to apply knowledge of organisation processes and resources to assist clients.
  • Experience in or ability to acquire skills in monitoring and/or analysis of expenditure to budget and working within set budget parameters.
  • Demonstrated negotiation and conflict resolution skills including the ability to negotiate between individuals, communities and organisations.
  • Knowledge and experience in the Microsoft Office suite and exposure and/or ability to acquire skills in a consumer database.

Role: Requirements:

  • Current National Police Certificate
  • Current Drivers Licence and own reliable vehicle
  • Dependent on Service based staffing models, this role is required to possess:
  • Minimum certificate 4 qualification - Certificate IV Ageing, Cert IV in Lifestyle & Health, Certificate IV Disability, or Diploma Enrolled Nursing and;
  • Attainment of nationally recognised competency in case management or equivalent or willingness to attain

Why Join Anglicare?

  • Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.
  • Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)
  • Enjoy the potential tax savings of a Novated Car Lease.
  • Employee Discounts at some of Australia's leading retailers.
  • 6% Bupa Health Insurance Discount.
  • Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
  • Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
  • Opportunities to purchase additional annual leave.
  • Pastoral Care Support & Employee Assistance Programs.
  • Free annual Flu vaccinations.

Application process:

Please apply online and attach a copy of your current resume.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection.

Desired Skills and Experience
Minimum certificate 4 qualification - Certificate IV Ageing, Cert IV in Lifestyle & Health, Certificate IV Disability, or Diploma Enrolled Nursing

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