CRM Manager

2 weeks ago

Sydney, New South Wales, Australia JIVARO Recruitment Full time

Joining one of the biggest Fashion brands in the world, to drive their end to end CRM development, particularly in Lifecycle & Automation strategies, within a stellar, high-performing team, for both local & international customer audiences.

  • Driving strategic CRM development for audiences worldwide
  • Joining one of the most advanced Digital & Marketing teams in the industry
  • Innovative company culture, central Sydney location + WFH flexibility

The Role:

A highly strategic role, developing & driving the overarching Lifecycle Marketing roadmap across all channels, and for both local and international customer databases, for this globally-recognised brand. Working across the end to end management of Email, SMS and direct outreach campaigns, in a highly cross-functional capacity, working alongside super high-performing, advanced teams within Marketing, Digital, Tech & eCommerce, to deliver a best-in-class customer experience.

Essential Skills & Responsibilities:

  • A solid background within CRM & Lifecycle Marketing roles, driving strategic change
  • Demonstrated experience with managing Customer Data platforms, with exposure to multiple CRM systems, such as Salesforce, Klaviyo, Emarsys, Yotpo or similar
  • Extensive knowledge of customer journey mapping & behaviour-triggered communications strategies
  • Solid experience with developing personalisation and automation strategies, strong segmentation experience & a highly analytical approach
  • Experience in people management, leading teams of 2-3 direct reports would be highly advantageous
  • A background in Retail, Fashion or eCommerce would be very highly regarded, but not essential

The Benefits:

  • The opportunity to join one of the world's biggest Fashion brands, with a hugely loyal, global following
  • WFH flexibility, as well as a centrally located, state-of-the-art, beautiful office space
  • Working within one of the most advanced Digital, CRM & Marketing teams within the industry, with stellar mentorship
  • Enormous opportunity to progress your career, in a business that is at the forefront of innovation, both locally and globally
  • Unique opportunity to work across both local & global strategies, within a brand that trades across every global region
  • Generous product discounts & allowances on beautiful, timeless product, plus celebratory parties and in-office wellness days
  • People-first culture, that's built on agility, forward-thinking and innovation

Excited? You should be

If this sounds of interest, please get in touch today & apply or send your resume to Charlotte -

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