Technical Support Engineer ANZ
17 hours ago
EQUITONE is a flagship Etex brand specialising in architectural fibre cement façade materials. These through-coloured panels are primarily specified by architects for creating unique, durable, and sustainable ventilated façade systems.
What you'll doWe're looking for a dynamic and technically skilled Technical Sales Engineer; ANZ to join our Sales & Marketing team for Equitone. In this role, you'll be the go-to expert supporting façade projects across Australia and New Zealand—from specification to installation and beyond.
You'll work closely with architects, engineers, installers, and distributors, delivering technical guidance, training, and on-site support. You'll also play a key role in maintaining technical documentation, certifications, and compliance standards, while contributing to product development and continuous improvement initiatives.
Key Responsibilities
- Provide end-to-end technical support across the customer journey across ANZ
- Build strong relationships with distributors, installers, and façade consultants
- Deliver technical training and on-site installation guidance
- Maintain and update technical libraries and documentation
- Support certification processes and ensure compliance with ANZ standards
- Assist with claims and complaints management via Salesforce
- Contribute to product development, testing, and technical projects
- Bachelor's degree in Engineering (Structural, Civil, Mechanical, Industrial, or Materials Science) or Architecture; equivalent knowledge gained through substantial industry experience may be considered
- 5+ years in the Australian construction industry, ideally in façades; experience may include engineering consultancy, working with building materials (particularly architectural façades), or technical roles within construction
- Strong ability to read, understand, and interpret architectural drawings, shop drawings, and technical specifications
- Solid understanding of Australian and New Zealand construction codes and façade compliance
- Proficiency in AutoCAD (2D/3D); Revit and Adobe InDesign/Illustrator experience a plus
- Proven ability to develop technical manuals, guidelines, and documentation for construction or building materials
- Excellent communication, problem-solving, and organisational skills
- A proactive, customer-focused mindset with a passion for learning and collaboration
Etex Australia prioritises professional development, focusing on mentorship and supportive team environments that foster individual growth.
- Flexible / Hybrid working model
- Company car, phone and PC
- Yearly salary reviews
- EAP services for you and your family
- Reward and recognition program
- Paid Parental Leave for Primary and Secondary Carers
- Fully supported training
- Great culture, supportive team environment; we work together and help each other "enjoy a laugh whilst working hard"
Sound like you? Great We'd love to hear from you. APPLY NOW and we will be in touch shortly.
We are an equal-opportunity workforce committed to using our diverse voices to inspire people around the world to build living spaces that are evermore safe, sustainable, smart, and beautiful.
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