Technical Support Engineer ANZ

3 days ago

Melbourne, Victoria, Australia Etex Full time
Summary

EQUITONE is a flagship Etex brand specialising in architectural fibre cement façade materials. These through-coloured panels are primarily specified by architects for creating unique, durable, and sustainable ventilated façade systems.

What you'll do

We're looking for a dynamic and technically skilled Technical Sales Engineer; ANZ to join our Sales & Marketing team for Equitone. In this role, you'll be the go-to expert supporting façade projects across Australia and New Zealand—from specification to installation and beyond.

You'll work closely with architects, engineers, installers, and distributors, delivering technical guidance, training, and on-site support. You'll also play a key role in maintaining technical documentation, certifications, and compliance standards, while contributing to product development and continuous improvement initiatives.

Key Responsibilities

  • Provide end-to-end technical support across the customer journey across ANZ
  • Build strong relationships with distributors, installers, and façade consultants
  • Deliver technical training and on-site installation guidance
  • Maintain and update technical libraries and documentation
  • Support certification processes and ensure compliance with ANZ standards
  • Assist with claims and complaints management via Salesforce
  • Contribute to product development, testing, and technical projects
What you'll bring
  • Bachelor's degree in Engineering (Structural, Civil, Mechanical, Industrial, or Materials Science) or Architecture; equivalent knowledge gained through substantial industry experience may be considered
  • 5+ years in the Australian construction industry, ideally in façades; experience may include engineering consultancy, working with building materials (particularly architectural façades), or technical roles within construction
  • Strong ability to read, understand, and interpret architectural drawings, shop drawings, and technical specifications
  • Solid understanding of Australian and New Zealand construction codes and façade compliance
  • Proficiency in AutoCAD (2D/3D); Revit and Adobe InDesign/Illustrator experience a plus
  • Proven ability to develop technical manuals, guidelines, and documentation for construction or building materials
  • Excellent communication, problem-solving, and organisational skills
  • A proactive, customer-focused mindset with a passion for learning and collaboration
Why join us?

Etex Australia prioritises professional development, focusing on mentorship and supportive team environments that foster individual growth. 

  • Flexible / Hybrid working model 
  • Company car, phone and PC
  • Yearly salary reviews 
  • EAP services for you and your family 
  • Reward and recognition program 
  • Paid Parental Leave for Primary and Secondary Carers 
  • Fully supported training 
  • Great culture, supportive team environment; we work together and help each other "enjoy a laugh whilst working hard"    

Sound like you?  Great  We'd love to hear from you.  APPLY NOW and we will be in touch shortly.

We are an equal-opportunity workforce committed to using our diverse voices to inspire people around the world to build living spaces that are evermore safe, sustainable, smart, and beautiful.


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