Service Engineer

Job Title: Service Engineer
Location:
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Watson-Marlow Fluid Technology
Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national
industrial engineering Group with expertise in the control and management of
steam, electric thermal solutions, peristaltic pumping and associated fluid
technologies.

When you join us, you
will be integrated into a cooperative and encouraging team, participate in
challenging yet critical work, and experience ongoing growth opportunities to
help you achieve your full potential. Visit our website to learn more.

Job Summary:
We are
seeking a talented and motivated Service Engineer to join our dynamic team.

Key Responsibilities:
On-site servicing & maintenance:
1. Perform installation, commissioning, servicing, and maintenance of
peristaltic pumps, ensuring optimal performance.
2. Diagnose and repair electrical, mechanical, and operational issues with
pumps on customer sites in both biopharm and industrial environments.
3. Troubleshoot and resolve problems related to pump systems, including issues
with vfds, electronics, and electrical components.
Repair & warranty claim processing:
1.Handle repair tasks in the service centre and on-site, managing warranty
claims in accordance with company policies and guidelines.
2.Coordinate with the service team and customers to facilitate the timely and
efficient repair or replacement of faulty equipment under warranty.
Proactive maintenance proposal:
1.Identify opportunities for customers to benefit from ongoing maintenance
contracts.
2.Propose tailored maintenance contracts to customers with sales team, ensuring
long-term customer relationships and consistent pump performance.
Safety & compliance:
1.Adhere to safety protocols and maintain a safety-conscious mindset at all
times, both on-site and in the service centre.
2.Ensure that all work complies with industry standards, regulations, and
company procedures.
Technical expertise:
1.Provide technical advice and support to customers, resolving queries related
to pump systems and operational issues.
2.Assist with troubleshooting and repairs involving electrical components,
vfds, and control systems (e.g., profibus, rs485, etc.).
Documentation & reporting:
1.Maintain detailed service records, reports, and documentation for all on-site
visits, repairs, and maintenance activities.
2. Provide customers with post-service reports, including maintenance
recommendations, repair summaries, and technical guidance.
Customer support & relationship
management:
1. Build and maintain strong customer relationships by delivering exceptional
service and offering timely solutions.
2. Communicate effectively with customers to understand their requirements and
provide service support as needed.
Skills/Experience:
Experience:
1. Proven experience (3+ years) in servicing, repairing, and maintaining
peristaltic pumps, ideally in Biopharm and/or Industrial environments.
2.Hands-on experience with peristaltic pump systems, including diagnostics,
troubleshooting, and repair.
3.Strong understanding of electrical systems, electronics, and VFD (Variable
Frequency Drive) control systems.
Technical Skills:
1.Proficiency in using diagnostic tools and service equipment.
2.Familiarity with industrial communication protocols such as Profibus, RS485,
and other similar systems is a plus.
3.Solid understanding of mechanical systems, pumps, valves, and fluid handling
equipment.
Safety Awareness:
1.Strong commitment to safety and ability to follow established safety
guidelines and best practices.
2.Understanding of safety standards and regulations related to both Biopharm
and Industrial environments.
Soft Skills:
1.Strong problem-solving skills and ability to work independently.
2.Excellent communication skills to interact with customers and internal teams.
3.Ability to manage time efficiently, prioritize tasks, and handle multiple
service requests.
Travel Requirements:
1.Willingness to travel to customer sites for on-site servicing, commissioning,
and maintenance.
Preferred:
1. Knowledge of Office365, Presentation skill, PLC programming and control
systems is a bonus.
2. Experience working in regulated Biopharmaceutical environments is an
advantage.
Personal Attributes:
1.Self-motivated, with the ability to work independently and in a team.
2.Customer-oriented with a strong focus on quality service.
3.Strong attention to detail and high levels of accuracy.
4.Flexible and adaptable to varying work environments and challenges.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

 A competitive salaryFlexible working arrangementsA generous holiday allowanceThree days' paid volunteering leaveLife assuranceAdditional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate
about creating inclusive and equitable working cultures where everyone can be
themselves and achieve their full potential. For us, that means supportive
teams and strong relationships where everyone's contribution is valued - across
social and cultural backgrounds, ethnicities, ages, genders, gender identities,
abilities, neurodiversity, sexual orientation, religious beliefs, and
everything else that makes us human and unique.

We want everyone to
be able to make their difference here, so we will always consider requests for
flexible working.

We know that
everyone needs some extra help from time to time too, so we have introduced a
range of additional benefits through our Group Inclusion Commitments. These
include

Gender-neutral parental leave15 days of extra paid caregiver leavePaid time off and support for anyone experiencing pregnancy loss or domestic abuseMenopause-friendly workplace principles and more

Learn more at

We are also a
Disability Confident Committed Employer. If you would like to apply using this
scheme, please select this option in our application form.

We are an
equal opportunity employer committed to fostering an inclusive and diverse
workplace. We encourage candidates from all backgrounds to apply.

If you
require accommodations during the application process, please let us know.

Company
Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we
are driven by innovation and are dedicated to creating an inclusive workplace
where everyone is empowered to make a difference. As a world leader in
manufacturing peristaltic pumps and associated fluid path technologies for the
life sciences and process industries, we offer a wide range of products,
including tubing, specialised filling systems and products for single-use
applications.

Our shared Purpose is to
create sustainable value for all our stakeholders as we engineer a more
efficient, safer and sustainable world. Our technologies play an essential role
in critical industrial processes and industrial equipment across industries as
diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power
Generation, Semiconductors and Healthcare. With customers in 116 countries, we
provide the solutions that sit behind the production of many items used in
daily life, from baked beans to mobile phones

Our inclusive culture and Values, unites us, guides
our decisions and inspires us everywhere that we operate. We support our
colleagues to make their difference for each other as well as customers,
communities, suppliers, our planet and shareholders by creating a truly
equitable working environment where everyone feels included.

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