Operations & Customer Support Coordinator – Collectibles Auction House

9 hours ago

Chippendale, New South Wales, Australia Copeland Roberts Full time $60,000 - $70,000 per year
Operations Officer (eCommerce & Logistics)

Location: Sydney, NSW

Position Type: Full-time

Salary: A$60,000-$70,000 per year + superannuation (depending on experience and skills)


About The Company

Copeland Roberts is a trusted auction house and consignment partner specialising in numismatics. We're known for expert valuations, transparent service, and a genuine passion for coins and collectibles.


Key Responsibilities

Operations & Logistics

  • Pack and dispatch customer orders efficiently using Starshipit and Shipstation both domestically and internationally
  • Coordinate with couriers and manage shipping logistics for all inbound and outbound postage
  • Maintain accurate records of consignments, deliveries, and stock movements.

Customer Service & Sales Support

  • Serve as the first point of contact for calls and emails. Manage the phone lines and direct incoming enquires to the appropriate staff.
  • Manage the company inbox, ensuring timely responses and professional communication.
  • Handle customer and vendor enquiries with accuracy and care.
  • Qualify incoming leads and refer them to the appropriate team members.
  • Follow up with customers and consignors to maintain engagement and satisfaction.

Inventory & Listings

  • Update and maintain inventory records.

Create and manage product listings across sales platforms, including eBay.
- Respond to buyer messages and manage order queries through eBay.

Administration

  • Maintain organised digital records of enquiries, leads, and communications.
  • Support the management team with general administrative tasks as needed.

Skills & Experience

Required:

  • Current driver's licence (for occasional pickups and deliveries).
  • Strong written and verbal communication skills.
  • Excellent organisation, time management, and attention to detail.
  • Proficiency with Google Workspace or Microsoft Office.
  • Ability to work independently, show initiative, and solve problems effectively.

Preferred:

  • Prior experience in customer service, administration, or sales support.
  • Interest in coins, collectables, or auctions

Salary & Development
  • Starting salary: A$60,000-70,000 per year + superannuation
  • Training provided: Hands-on learning across all key business functions.

Why Join Us?
  • Diverse, engaging responsibilities beyond standard admin work.
  • Supportive, collaborative environment
  • Be part of a business that values initiative and learning.

Contact us:

If interested in this position please email with your resume and any other information.

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