V- Retail Admin Assistant

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Administration Assistants are key in the smooth running of our Salvation Army services, providing relief for frontline workers so they can focus their attention towards our community and visitors. The role brings a variety of administration activities such as data entry, filing, preparing of spreadsheets, responding to calls and emails, as well as assistance with volunteer onboarding and record keeping. This role is ideal for someone who loves order, systems and quality improvement, as well as supporting a team to achieve great outcomes for the community. Administration Assistants are highly valued team members as they are the 'engine room' of our services.

Key responsibilities

• Bring your dynamic organisational skills to respond to incoming calls, emails and greeting of visitors, whilst also using those quieter times to do data entry, preparing documents, reports and spreadsheets
• Apply your well-honed IT skills to using online systems for information entry and retrieval
• Support ongoing volunteer involvement by attending to volunteer record administration, ensuring volunteer data and integrity checks are up to date
• Support volunteer recruitment with initial follow up of expressions of interest, arranging interview times and reference checking, supporting volunteers with applying for checks, along with assistance with organising volunteer training
• Compile regular reports of volunteers' compliance and key recognition milestones (ie years of service, birthdays)
• Bringing your attention to detail, professionalism and integrity to ensure that compliance and confidentiality is adhered to at all times

Qualifications and skills (desired/required)

• Experience in administration is essential
• Proficiency in Microsoft Word, Excel and Sharepoint
• Confident with online systems and software, as well as using printers (specific on the job training will be provided)
• Strong verbal and written communication skills

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

• As this role involves dealing with confidential information, it requires a Police Check

Time Required & Commitment

• As agreed with manager

Development opportunities with this role

This role will give volunteers an opportunity to continue to develop skills and build experience in administration, use of systems and software, reporting and some volunteer engagement activities. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit religious organisation with expressions in many different areas of society.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.