Head of Commercial

2 weeks ago

Melbourne, Victoria, Australia One Executive Full time

With over 70 franchise locations across Australia, our client is experiencing a significant growth trajectory with double-digit market share in key territories and has recently won several industry accolades. They are investing in technology, data analytics, customer experience, and franchise system development to ensure a scalable and consistent offering across all locations.

The Head of Commercial & Finance is a newly created executive role, reporting directly to the CEO and acting as a key co-pilot in both financial leadership and commercial execution. This individual will bring both financial rigour and operational acumen to support the network's evolution into a best-in-class franchise system.

This role will help develop scalable processes and insights across the franchise group. You will be deeply embedded in the strategic and operational decision-making of the business and play a key role in navigating board dynamics, regulatory responsibilities, and franchisee engagement.

Key Responsibilities

Financial Leadership

  • Oversee corporate budgeting, forecasting, and strategic planning.
  • Partner with the Finance Manager to deliver timely and insightful board reporting.
  • Lead analysis of business performance including sales, profitability, benchmarking, and market trends.
  • Administer corporate development fund activities and commercial project evaluation (e.g. new business divisions, M&A, investments).
  • Provide guidance to franchisees on financial health and profitability strategies.

Franchise System Development

  • Support the creation of a best-in-class Franchise Playbook and operational toolkit.
  • Engage with franchisees to improve adoption of systems, reporting, and performance expectations.
  • Support benchmarking initiatives across the network and translate insights into practical value for franchise owners.
  • Maintain awareness of and drive compliance with the Franchising Code of Conduct and relevant regulatory standards.

Commercial & Strategic Execution

  • Partner with the CEO on commercial projects, business case development and growth strategy.
  • Support the design and implementation of new products or services, such as a property development division.
  • Take a lead role in navigating board meetings, preparing materials, and addressing commercial concerns.
  • Liaise with external legal and compliance advisors on behalf of the CEO and Board as needed.

Leadership & Culture

  • Represent the business with franchisees, shareholders, external advisors and stakeholders.
  • Operate with integrity, maturity, professionalism and purpose — someone who inspires trust and followership.

Candidate Profile

We are seeking a purpose-driven executive with a finance foundation and a proven ability to operate in commercial and franchise environments. You will be naturally analytical, data-driven, commercially astute, and emotionally intelligent — someone who can support a driven CEO, influence at board-level and deliver real impact across a complex network of independently owned businesses.

Essential experience:

  • Senior-level finance or commercial experience
  • Exposure to franchise operations, benchmarking and performance improvement
  • Skilled in budgeting, forecasting, board reporting, and commercial insight
  • Comfortable navigating board relationships, legal frameworks, and cross-functional projects
  • A strong communicator, collaborator, and influencer

The role will pay circa $235,000 including superannuation plus bonus.

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