Guest Services Agent

5 days ago

Tamborine Mountain, Queensland, Australia Tamborine Mountain Glades Full time $40,000 - $60,000 per year

Tamborine Mountain Glades has a range of accommodation options, conference venues, wedding facilities and family-friendly activities to suit everyone from young children to couples, families, conference delegates and wedding and event parties. Tamborine Mountain Glades is located within Thunderbird Park, a magnificent hinterland property covering 112 hectares on Tamborine Mountain.

We are extremely proud of our culture Our staff retention is high, we have fabulous employee engagement and offer flexible working conditions to ensure a healthy work/life balance.

Our success is driven by our people, so joining our team means you'll have opportunities to grow your career in a collaborative culture where your voice is heard and your contribution is valued.

About the role

As part of our reception team, you will be responsible for the day to day running of the reception desk, which includes, but is not limited to, checking guests in and out of their accommodation, providing local information/directions, assist with activity bookings, processing online and phone bookings for upcoming reservations and general office tasks as required.

About you

  • Experience in a similar role is highly desirable.
  • Previous exceptional customer service experience.
  • High level of communication skills, written and verbal.
  • Cash handling experience.
  • Excellent computer literacy (Microsoft, word, excel, outlook).
  • Excellent personal presentation with a friendly disposition.
  • Work well autonomously and as part of a team.
  • Attention to detail & time management skills.
  • Available to work a variety of shifts including weekends.

This is a casual position with the possibility to progress to part/full time.

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