Operations Officer

Operations Officer - Roadside Assistance Operations

At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

Are you an organised, detail-oriented professional with a passion for supporting operational excellence? RACQ is seeking an Operations Officer to join our Roadside Assistance Operations team. This role is pivotal in ensuring the smooth coordination of administrative functions and supporting our frontline teams who keep Queensland moving.

• Administrative Excellence: Provide high-level support including data entry, report preparation, and coordination of tools, uniforms, and equipment for the Roadside Assistance Network.
• Payroll & Financial Processing: Accurately compile and process patrol officer pay, overtime, and allowances, and manage purchase orders and expenses using the DAX system.
• Database & Travel Coordination: Maintain staff patrol databases and organise trip plans and travel arrangements for managers.
• Project & Event Support: Assist with Roadside Assistance projects and coordinate administrative functions for the RACQ Operations.
• Collaboration & Communication: Work closely with internal stakeholders, demonstrating strong communication skills and a commitment to RACQ values.

About you

The ideal candidate for this role is a highly organised and detail-oriented administrator with strong communication skills, proven experience in managing payroll and operational support tasks, and the ability to work collaboratively across teams while maintaining confidentiality and professionalism.

• Strong written and verbal communication.
• Excellent data entry and organisational skills.
• High level of confidentiality and professionalism.
• Ability to work independently and adapt to changing priorities.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives.  We'll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at

Ready to apply to do good stuff daily?

Questions or require any adjustments? Please contact or visit

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at

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