Senior Employment Mentor

• Multiple Full-time Ongoing positions available; based across multiple sites; Parramatta in NSW & Noble Park/Heidelberg in VIC
• Assist the Service Delivery Manager (SDM) and Senior Manager (SM) to ensure the successful delivery of employment services by monitoring and overseeing the efficient and effective day to day operations of employment services, employees and resources at the Site as required
• Annual salary is $79, % super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the position

We are seeking applications for Senior Employment Mentor's based at either our Parammatta, Noble Park or Heidelberg locations.

If successful in your application as Senior Employment Mentor, you will provide individualised support, assistance and guidance to job seekers addressing/overcoming barriers to employment and ensuring that they gain suitable employment opportunities within an appropriate time frame. You will negotiate, monitor and review the delivery of employment support services for clients. This involves the case management of a caseload of job seekers, reverse marketing candidates, job search training and supporting employers as they take on candidates. Alongside assisting the Service Delivery Manager (SDM) and Senior Manager (SM) to ensure the successful delivery of employment services by monitoring and overseeing the efficient and effective day to day operations of employment services, employees and resources at the Site as required.

To apply for this position, please address the following key selection criteria:

• Minimum of 2 years' relevant experience in a similar position
• Ability to effectively coordinate day-to-day activities at a service delivery site
• Proven analytical and problem solving skills and a proactive approach to seeking solutions
• Strong communication skills (both verbal, written and numerical) including the ability to train people from various backgrounds
• Strong time management, organisational and well developed computer skills (including intermediate Microsoft Office skills)
• Proficiency in compliance and adherence to policy, procedures and guidelines
• Strong knowledge and understanding of employment support services, specifically for refugee cohorts, clients from a CALD background, clients who identify as ATSI or CALD clients with disability, and the challenges and barriers they face
• Knowledge of the labour market & programs
• Proven ability to motivate clients, and advocate on their behalf
• Ability to build rapport & conduct objective assessment of the clients' skills & abilities
• Exceptional customer service skills
• Proven ability to multitask and prioritise tasks
• Attention to detail
• As travel between Sites may be necessary, a current valid Driver's Licence is desirable for this role
• It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (for employment purposes)

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

Applications for this position will be accepted up to 6 pm on Sunday, 31 August 2025 however interviews and other selection processes will commence as suitable applications are received.

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights