Inbound Customer Service

2 days ago

Parramatta Park, Queensland, Australia Active Recruitment Pty Ltd Full time $60,000 - $90,000 per year

Are you passionate about fitness, technology, and helping people? If you're someone who enjoys running, swimming, hiking, or just keeping active with wearable devices, this could be the perfect next step in your career.

About the Opportunity Our client is seeking dedicated Product Support Specialists to join their customer experience team on a full-time basis — Monday to Friday, 8:30am to 5:00pm, with no weekend work. Located in Western Sydney

In this role, you'll be the first point of contact for customers who need support with their fitness and wearable technology products. You'll provide expert guidance, troubleshoot issues, and ensure every customer walks away with a positive experience.

What You'll Do

  • Respond to customer enquiries via phone, email, chat, and social media.
  • Provide clear, friendly, and professional advice to help customers resolve issues.
  • Develop in-depth product knowledge to assist with troubleshooting and education.
  • Log customer interactions accurately and escalate issues when needed.
  • Work collaboratively with your team to meet service goals and share knowledge.
  • Stay informed on product updates, features, and company procedures.

What We're Looking For

We're looking for retail professionals or motivated individuals who are ready to build a successful, long-term career. You'll bring:

  • Excellent communication skills – written, verbal, and interpersonal.
  • A natural ability to solve problems and think technically.
  • Reliability, consistency, and strong time management.
  • The ability to multitask while maintaining a high level of attention to detail.
  • A positive, team-focused attitude and commitment to customer satisfaction.

Why You'll Love This Role

  • Monday to Friday hours — enjoy your weekends free.
  • Supportive, inclusive, and team-driven work environment.
  • Ongoing learning and opportunities to grow your product and technical knowledge.
  • 1% additional superannuation paid by the employer.
  • Discounted products on offer.
  • Insurance benefits provided, including Life Insurance, Total and Permanent Disability (TPD) Insurance, and more.

If you're a people-focused professional who enjoys helping others and thrives in a fast-paced team, we'd love to hear from you.

Group information sessions will be held to provide more insight into the role and workplace — a great way to see if this is the right fit for you.

Apply now with your resume to join our client's Product Support team

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