Evergreen - Administrative Officer Health Information Services

Job Requisition ID: 6095

Legal Entity: Monash Health

Location:
Clayton, VIC, AU, 3168

Employment Type: Full Time and / or Part Time

Posting Date: 9 Oct 2025

Monash Health is a great place to work

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people's homes.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

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Administration Officer – Specialist Consulting

Location:

• Monash Medical Centre Clayton
• Monash Children's Hospital
• Monash Hospital Moorabbin

About Monash Health

Monash Health is Victoria's largest public health service, delivering high-quality care for over 170 years. With more than 25,500 dedicated employees across 40+ locations, we provide care to communities in south-eastern metropolitan Melbourne and rural Victoria — in hospitals, homes, and via telehealth.

Each year, we:

Deliver over 3.6 million episodes of care

Admit more than 293,000 patients

Respond to over 65,000 ambulance arrivals

Perform more than 55,000 surgical procedures

Welcome over 10,000 babies into the world

We are proud to be an equal opportunity employer and committed to Child Safe Standards.

About the Role:

We are seeking a highly organised and customer-focused Administration Officer to join our Specialist Consulting team. This role is vital in creating a welcoming and professional first impression for patients and visitors, while providing comprehensive administrative support across our Clayton, Moorabbin, and Monash Children's Hospital sites.

Key Responsibilities

• Manage high volumes of inbound and outbound calls with professionalism and empathy
• Provide courteous reception services for face-to-face enquiries
• Create and manage patient appointments, including transport and interpreter bookings
• Prepare electronic patient files, billing, and reconcile payments
• Maintain accurate patient records and databases
• Ensure outpatient activity data meets VINAH and regulatory standards
• Support referring physicians with timely reports and appointment information
• Perform general office duties including mail distribution and document handling
• Maintain a clean and professional reception and consultation environment
• Adhere to Monash Health policies and procedures

About You: You are a confident and compassionate communicator with a strong administrative background and a passion for healthcare. You thrive in fast-paced environments and are committed to delivering exceptional service.

Your Skills & Experience:

• Proven experience in customer service and administration
• Strong verbal communication and active listening skills
• Ability to multi-task, prioritise and manage time effectively
• High attention to detail and accuracy in data entry
• Proficiency in Microsoft Office and willingness to learn new systems (e.g. iPM)
• Professional presentation and commitment to confidentiality
• Ability to remain calm under pressure and manage competing priorities
• Previous experience in a healthcare or high-volume call environment is highly desirable

What We Offer:

• A supportive and inclusive team culture
• Opportunities for professional development
• A chance to make a meaningful impact in the lives of patients and families

Apply Now:

If you're ready to bring your skills and passion to Monash Health, we'd love to hear from you. Join us in delivering exceptional care and service to our community.

For a confidential discussion and to explore the opportunity further,please call Fiona Strong on

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 24 October, 2025