Food & Beverage Supervisor

Company Description

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued. We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

This is a supervisory role with scope for real impact and growth possibilities for an ambitious applicant. Make it your next move.

Job Description

• Supervising and leading a team of Food & Beverage Attendants, ensuring the smooth and efficient operation of F&B services to consistently meet and exceed guest expectations.
• Promptly addressing operational issues, including customer enquiries, special requests, and complaints, to maintain high levels of satisfaction and service recovery.
• Training, mentoring, and developing team members to ensure competency across all areas of conference and event operations, fostering a high-performance team culture.
• Collaborating with the kitchen team to ensure food quality, presentation, and timing meet the highest standards.
• Assisting in the preparation of staff rosters, aligning workforce planning with weekly/monthly labor cost targets and operational demands.

Qualifications

• Genuine passion for food & beverage service and guest engagement, consistently striving to deliver exceptional experiences and find the "YES" in every situation.
• Proven leadership skills, with the ability to inspire, motivate, and guide teams to achieve high performance and service excellence.
• Outstanding communication skills, enabling clear, confident, and effective interaction with guests, colleagues, and stakeholders.
• Strong attention to detail, ensuring every element of service and presentation meets the highest standards.
• Extensive experience in both à la carte dining and conference & events operations, with a comprehensive understanding of service delivery in dynamic hospitality environments.

Additional Information

Being part of the Accor Pacific family comes with some seriously awesome perks Check out a few our team members absolutely love

ALL Heartist Membership: Take advantage of accommodation discounts worldwide + food & beverage discounts of up to 30% in the Pacific.

Family & Friends accommodation discounts: Share the love with your family and friends with access to discounts and offers on a range of accommodation, services and events.

Accor Live Limitless (ALL) loyalty program: Earn status & reward points on your worldwide Heartist stays.

Reward & Recognition: From individual and team achievements, team member birthdays or milestones, we love to acknowledge and celebrate those special moments.

Learn Your Way: Support your career development with access to qualifications, practical skills training and leadership programs.

Work Your Way Philosophy: Accor supports individual priorities, whether it is the ability to work flexibly, to receive personalised benefits, or to receive opportunities for travel and career advancement - we are here to help you work your way

Build Your Network: With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.

Paid Leave & Support: We strive to ensure the well-being, health and safety of all our team members with access to parental leave; family and domestic violence leave; and gender affirmation leave; and free employee assistance services.

Worldwide Opportunities: We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

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