Customer Insights Specialist

About Us

Let's create a more sociable future together

At Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you

About the Role

• Work across our entire portfolio of brands on various projects (Dan Murphy's, BWS, ALH Hotels and Pinnacle)
• Flexible ways of working
• Corporate Discounts

As a Customer Insights Specialist, you will support the Senior Manager - Customer Advocacy by facilitating the analysis, synthesis, and distribution of actionable insights. This role ensures insights are aligned with business objectives, democratised across teams, and continuously improved through feedback loops, enabling data-driven decision-making across the organization.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Collaborate with the Senior Manager to define clear objectives for customer requests.
• Establish structured problem statements to ensure insights analysis aligns with business needs.
• Support to determine whether inquiries should be addressed by the Customer Insights or Category Insights teams.
• Analyse and triangulate data from various sources, including quantitative and qualitative insights.
• Synthesise data into actionable outcomes, forming a single source of truth to inform business decisions.
• Leverage data visualisation tools to present insights in a clear and impactful manner.
• Work closely with the Senior Manager to circulate synthesised insights across functions.
• Ensure that insights are accessible and utilised by different teams to enable data-driven decision-making.
• Assist in preparing comprehensive reports that translate complex data into understandable and actionable insights for stakeholders.
• Assist in implementing feedback mechanisms post-delivery of insights to evaluate the effectiveness and usability of the analysis.
• Assist in refining briefs that guide the Customer Analysis squad in addressing business needs through customer insights analysis.

What do we need from you

Now let's talk about you:

• Strong analytical skills with experience in data analysis, synthesis, and visualisation.
• Proficiency in data visualisation tools
• Excellent problem-solving skills and ability to define clear, structured problem statements.
• Familiarity with customer and category insights methodologies.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.

The benefits are good too

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days
• Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

What's in it for you?

We are together creators

With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We're all about creating a more sociable future - for our customers and each other. If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.

You can learn more about working with us at

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Customer Insights Specialist

Job ID: REF11711P

Richmond, VIC, 3121

• Onsite

• Full-time