Claims Support Officer

A little about us

Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've been dedicated in supporting our Members with solutions that truly matter. Our flagship Trade Account offers instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top

We have a strong foundation in the automotive and machinery aftermarket industry with over 30,000 highly engaged Members across Australia and New Zealand, from national franchises to your local family workshop. Last year we facilitated $3.7bn worth of transactions, and returned nearly $93 million in value to our Members.

At Capricorn we work hard to ensure that Our People, Our Members and Preferred Suppliers are connected into the Capricorn Community.

Join us and be part of a team that's committed to driving success, innovation and making a difference, while having some fun along the way

The role and what we are looking for

We're looking for a compassionate and detail-oriented Claims Support Officer to be the first point of contact for our members during their initial first notice of loss. This role is ideal for someone who thrives on helping others, communicates clearly, and can remain calm and empathetic under pressure.

Some of the key responsibilities of this role include:

• Providing empathetic and professional support to members lodging a claim;

• Setting up claims efficiently and accurately;

• Communicating clearly and confidently with members and internal teams;

• Building trust and rapport with members during a challenging time; and

• Ensuring a seamless and supportive claims experience from the very first interaction.

What you'll bring

• Proficiency in Microsoft Office suite;

• Excellent written and verbal communication skills;

• Strong problem-solving abilities;

• A natural ability to empathise and support others;

• Previous experience in administration or customer service (essential);

• Insurance experience (desirable);

• No formal qualifications required—just the right mindset and a commitment to service excellence.

A little on life at Capricorn

Joining our community is about more than just a job, so here's what's in it for you:

• Work flexibility – We're all unique, and so are the ways in which we work. Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.

• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

• Paid parental leave – during life's most important times, we support parents' leave (for both parents) and their transition back to work.

• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started

Sound like you'd be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website