Grants Officer

17 hours ago

West End, Queensland, Australia 4dd69cbf-a010-44a4-95f7-de2576a397c1 Full time $60,000 - $80,000 per year

Expression of Interest: Community Recovery Roles

Grants Administrators and Customer Service Officers

Queensland's Community Recovery Program is seeking experienced and community-minded professionals who are ready to assist residents during times of need. These roles support grant assessments, customer enquiries, and the delivery of essential recovery services across impacted regions. Work typically occurs during the peak recovery season between January and March.

About the Roles

You will be part of a coordinated, fast-paced response environment where you assist community members impacted by severe weather events. Positions may include:

  • Grants Administration: evaluating applications, processing approvals and payments, maintaining accurate records of submissions, disbursements and correspondence
  • Customer Service and Contact Centre Support: responding to enquiries, guiding applicants through the grants process, clarifying information and referring complex matters
  • Assessment and Application Processing: working to program criteria and policies, requesting additional documentation, liaising with stakeholders and ensuring compliance

Skills and Experience

We are seeking candidates who bring:

  • Previous experience working in Community Recovery, Disaster Recovery or emergency response initiatives
  • Proven experience processing grant applications
  • Proficiency with grants management systems such as SmartyGrants (or similar) and strong Excel skills (data entry, filtering, basic analysis)
  • Excellent written and verbal communication skills and the ability to support vulnerable community members with empathy
  • High attention to detail, ability to follow structured processes and to thrive in a reactive, shifting environment
  • Flexibility to be rostered on a four-day rotating roster between Monday and Sunday, shifts scheduled between 7:00 am and 7:00 pm and sometimes with short-notice change

What You Can Expect

  • Meaningful, purpose-driven work supporting Queenslanders in recovery
  • Competitive consistent pay, paid regularly: plus superannuation
  • Training and onboarding support to ensure you are ready for deployment
  • Work aligned to the January to March recovery season, with priority access to future activations for returning staff
  • Four days on 2 days off rotating roster between Monday and Sunday, shifts between 7:00 am and 7:00 pm
  • A dedicated team and streamlined placement process so you can focus on delivering meaningful support rather than admin delays

Why Choose to Register with Us

By registering early you join our talent pool and gain priority consideration for upcoming activations. You will partner with a team that specialises in Community Recovery, offering clear communication, consistent pay and ongoing support. Pre-registration means you place yourself at the front of the queue when demand rises, faster placement, shorter onboarding and a chance to step straight into impact.

Ready to make a difference?

Register your interest today and be first in line for the next wave of Community Recovery opportunities. Email

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disabilities, and other under-represented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

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