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Head of Client Relationships

2 weeks ago

Sydney, New South Wales, Australia AZGROUPPROD Full time $180,000 - $250,000 per year

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

Reporting to General Manager Underwritten and Distribution, you will lead the client services and account management teams nationally, ensuring alignment with the Personal Injury Division's strategic objectives across Workers' Compensation, Accident and Health and Excess of Loss. You will be instrumental in leading the People Risk Strategy for large and corporate clients, fostering relationships and driving strategy and innovation to achieve growth and retention.

About the role

  • Lead the Client Relationships & Strategy for large and corporate clients, ensuring strategic alignment of objectives across Workers' Compensation, Accident and Health and Excess of Loss clients.  
  • Manage a team of National Client Services Managers to ensure high client retention and satisfaction.
  • Develop and implement strategic stakeholder mapping to maximize relationships and growth opportunities.
  • Enhance client engagement to improve satisfaction, retention, and foster long-term partnerships with consistent national interactions.
  • Drive business growth and retention through strategic innovation, expanding product penetration with targeted marketing and sales strategies and offering contemporary value-added services that enhance client satisfaction. 
  • Establish improved reporting systems and strategies for at-risk clients, ensuring proactive issue resolution.
  • Monitor program effectiveness using metrics and KPIs, continuously improving strategies based on feedback and data insights.
  • Lead and coach team members to build high-performing, collaborative teams, fostering a culture of continuous improvement and innovation.

About you 

  • Extensive experience in leadership roles within professional consulting, account management/ corporate sales and/or customer service.
  • Significant experience in Workers Compensation, Risk Management, Workplace Health and Safety and/or Underwriting.
  • Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation with a working knowledge of scheme design within national jurisdictions.
  • Demonstrates commercial acumen by using insights related to the market, opportunities, risks and competitors within the insurance industry as well as the dynamic levers that influence these factors.
  • Ability to manage key/complex negotiations to ensure favourable commercial and financial conditions for AAL, whilst ensuring mutual agreement between parties is achieved. 
  • Able to plan and lead marketing and communications strategies to drive brand/ product awareness to targeted audiences.
  • Demonstrates the ability to deliver engaging and impactful presentations.
  • Highly developed consulting and influencing skills, demonstrating the ability to co-create strategy and valuable analytical solutions with key business stakeholders.
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.  

Benefits and perks

  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
  • For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.