Manager - Military Compensation

RSL Victoria - The Returned & Services League, Victorian Branch is the largest and oldest veteran charity in the state.  We provide programs, services and initiatives to help improve the lives of veterans and their families, raise funds to support services through our appeals, lead commemoration of service, overarching leadership to our network of 260+ Sub-Branches and represent approximately 200,000 members on veteran related issues.

At RSL Victoria, we're people with a purpose and our approach is centred on our values of respect, transparency, integrity, mateship, tradition, compassion and empathy.  Our dedicated workforce made up of employees and volunteers help contribute to our mission to provide the best possible support and services to all generations of veterans in Victoria.

To find out more about the important work that we do, visit our website: 

About the role

We have an exciting opportunity for an exceptional leader to join our team as Manager - Military Compensation.  In this role you will lead a dedicated and passionate team supporting serving and ex-serving members of the Australian Defence Force (ADF) with compensation support and advocacy.

The Manager maintains oversight of all services within this program, which include military liability and compensation claims, retrospective invalidity separation, Ombudsman support and legal assistance pathways for matter outside these service steams.

This position is responsible for driving program excellence, supporting Sub-Branches in service delivery, and ensuring that veterans and their families receive timely, accurate and effective assistance.

The key deliverables of the role are:

1. Lead and provide oversight of the distributed program teams, influencing a culture of high performance within acceptable workload management to meet program outcomes.
2. Establish and maintain stakeholder networks, providing education and influence, to implement a consistent best practice program and service models across RSL Victoria State Branch and its Sub-Branches.
3. Gather and provide feedback from employees, volunteers, and clients for the continuous improvement of the program.

About you

You are a seasoned leader with the confidence to take on a challenging yet rewarding role. The team is widespread across Victoria and regular travel is essential to stay in touch, build relationships and provide optimal support. Tertiary qualifications in leadership and management will be highly regarded.

You will require significant experience interpreting Legislation and/or the Level 3 Advocacy Training & Development Program and experience in this field is essential. A tertiary legal qualification will also be highly desirable with experience working in a legal or compensation setting.

This is a great opportunity to lead a team within the veteran community and utilise your experience to ensure the ongoing support of veterans and their families.

Why work for RSL Victoria?

We care deeply about being inclusive and providing a workplace where everyone is respected and valued for who they are and their unique contribution.  We are committed to ensuring equity, inclusion and diversity in our workforce and encourage applications from people of all backgrounds and experiences.  Applications from veterans and current serving defence personnel are highly encouraged.  Know that no matter your role with RSL Victoria – you'll have the opportunity to make a difference.  We want our employees to bring their whole self to work.

• Be part of a culture that is welcoming, engaging, supportive and passionate about what we do
• Competitive remuneration with access to NFP salary packaging benefits
• Two extra leave days for the December holiday period
• Annual leave loading of 17.5%
• Access to paid parental leave
• Access to employee wellbeing program and initiatives
• Professional development opportunities
• Reward and recognition and Culture Crew social activities
• Flexible arrangements with a hybrid working environment to enable work/life balance
• Opportunities to be involved in commemoration events and appeals

How to apply

To be considered for this role you must include a cover letter outlining how your skillset and experience that makes you the best candidate for the role, along with your CV.

For a discussion and more information please contact Michelle or Belinda in our People and Culture Team on or