Field Engineer

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewMotorola Solutions is a leading global Public Safety and Government communications technology solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in Public Safety networks, devices and applications. We are committed to creating maximum value for our customers by providing innovative and competitive solutions and services delivered through an enabled and highly engaged team.

The Field Engineering team is part of the System Integration International organisation, and is responsible for designing and guiding the technical implementation of government and commercial communications system solutions, leveraging new technologies and approaches sourced from both inside and outside of Motorola Solutions.

The Field Engineering role forms part of multi-disciplined project teams to design and deliver complex mission critical voice and data systems. The systems may be used directly by our customers or by Motorola Solutions to deliver Managed Services to our customers. The Field Engineers work in the post sales phases of projects and may support multiple projects in a given period depending on size and complexity. There may also be a requirement to provide support to Pre-sales and Services Organisation.

The Field Engineer role can operate at different levels within the organisation and/or projects. The level of the role will be determined by the size and complexity of the project or activity as well as the level of the individual within the organisation. The Field Engineering role can be fulfilled at any level within the Technical Staff (TS) career ladder, however, engineering staff at lower levels will focus on smaller projects or elements of larger projects with a higher level of supervision
Job Description

RD-S153 - Apps/Sys Engineer - Post-Sales - Non-Sales Plan - Post-sales position in which predominant job responsibilities and requirements occur after the sale of the company's product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements. Ensures that client's needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Report only those incumbents with incentives not tied to product sales. If on a sales incentive plan, match Applications/Systems Engineer - Post-Sales - Sales Plan (S1431-S1436). *** IP-DY - Systems Architecture - Responsible for the complete design of a company product or system from technical roadmap to architectural designs. Defines appropriate platforms and system specifications. Determines core server infrastructure, capacity planning, storage requirements and networking protocols. Develops technical, tactical and strategic plans, systems definition and feasibility determination. ***

The scope of responsibility for a Field Engineer will be determined by their seniority in the organisation and the composition of the project team they are working with.  The Field Engineer role responsibilities will include the types of activities listed below:

• Manage and/or perform implementation of communication system solutions and services which satisfy the requirements of the customer, end user and operator

• Provides technical support for Solution Staging, as required

• Lead or participate in Factory Acceptance Test (FAT) while coordinating the technical aspects of the acceptance testing.

• Responsible for the installation, integration, testing, and commissioning of MSI and 3rd party solutions (with support from supplier/vendor)

• Responsible for identifying, investigating and troubleshooting of technical issues during project implementation

• Responsible for on-site Acceptance Tests,  while coordinating the technical aspects of the acceptance testing.

• Update of technical documentation and technical change management

• Provide technical support during all project phases through to handover to Support organisation

• Communications - Attend customer meetings, status updates, provide project reporting. 

• Provide on-site or remote support to the customers and partners

• Responsible for self development through an agreed training  plan, experience and knowledge transfer.

• Leading the field deployment and day-to-day activities: Deploying, Configuring, commissioning, Testing and troubleshooting systems and solutions.

• Knowledge transfer from the design team to the implementation team and customer. Coordinate the interface between design and implementation.

• Identifies and mitigates technical risks; develops and implements risk mitigation plans and recommends corrective actions. 

• Implementation team focal point for issues raised during deployment, and responsibility for tracking through to resolution.

• Interface, communicate, and coordinate the customer, partner, sub-contractor on project deployment and best practices where required.

• Ensure the project is delivered to the Motorola Solutions Quality, Health and Safety standards.

• Conducts technical implementation assessments directly with end users and project team. 

• Acts as the primary technical interface to ensure that the contract deliverables are fully understood and actioned.

• Work in conjunction with senior management to ensure technical resources required to support the projects are recruited, retained, properly motivated with clearly defined goals, have the correct skills and are assigned to the appropriate tasks and duties.

Basic Requirements

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Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

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