Field Service Engineer

2 days ago

Brisbane, Queensland, Australia SterlingTech Full time

Summary

Are you a skilled Field Service Engineer with a passion for providing exceptional customer support, problem-solving, and expertise in servers, storage, and networking? If so, we have an exciting opportunity for you to join our team working both in the field and at our in-house facility.

We are currently seeking both Junior and Senior Engineers who can excel in delivering top-notch service and maintaining critical hardware infrastructure for our clients as well as for our internal systems.

We are particularly looking for Project - based Hardware Support candidates based in Victoria, Australia.

Key Responsibilities:

  • Provide remote support for customers in resolving hardware and software issues.
  • Diagnose and troubleshoot server, storage, and networking problems.
  • Perform regular maintenance on servers, hardware, and networking equipment to ensure optimal performance.
  • Install, configure, and upgrade hardware components and software applications.
  • Collaborate with the IT team to develop and implement server and network solutions.
  • Communicate effectively with clients to understand their technical needs and provide expert recommendations.
  • Document all support activities, solutions, and maintain accurate records.
  • Utilize strong operations experience to manage sales order processes and workflows.
  • Support purchasing and logistics operations, ensuring smooth coordination with vendors and internal teams.

Qualifications:

For Junior Candidates:

  • Some experience in IT tech support and customer service.
  • Knowledge of servers, storage, and networking.
  • Strong problem-solving skills and a willingness to learn.

For Senior Candidates:

  • 3+ yrs proven experience in hardware and software support, with a focus on servers, storage, and networking.
  • Excellent understanding of server management, hardware maintenance, and network troubleshooting, phone support and ticket management.
  • Strong customer service and communication skills.
  • Certifications in relevant technologies (e.g., CompTIA, Cisco, Microsoft) are a plus.
  • Bachelor's degree in a related field or equivalent work experience is preferable.

Join us in making a difference in the hardware support and maintenance industry and helping our clients succeed through efficient and reliable technology solutions.

What We Offer: A dynamic, multicultural work environment with a supportive team. Competitive salary and benefits. Opportunities for professional growth and development. If you are passionate and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join our team and help us deliver unparalleled support services to clients around the globe.

Application Process: To apply, please submit your resume and a cover letter detailing your experience and how it aligns with the requirements of this position.

Job Type: Casual

Pay: $40.00 – $80.00 per hour

Work Location: In person

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