Level 2 Service Desk Engineer

5 days ago

Sydney CBD New South Wales Australia EFEX Full time $60,000 - $90,000 per year

Ready to take the next step in your IT career?

At efex, no two days are the same. You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

We're looking for a Level 2 Service Desk Engineer to join our Sydney team full-time.

In this role, you'll:

  • Provide proactive and reactive IT support across diverse client environments
  • Maintain system continuity through monitoring, troubleshooting, and maintenance
  • Communicate clearly with clients, giving them confidence and visibility at every stage
  • Accurately manage tickets, time, and documentation
  • Collaborate with account managers and other teams to deliver seamless service
  • Mentor and support junior team members
  • Gain exposure to leading technologies, expanding your technical skills daily

About You

You'll thrive in this role if you:

  • Bring 3 – 5 years' experience in a technical role within an MSP environment
  • Have strong customer service skills and enjoy client interaction
  • Are proactive, detail-oriented, and a natural problem solver

Have medium to high-level experience with:

  • Windows Servers, networking (inc. firewalls), Office 365, backups
  • Hypervisor technologies (VMware/Hyper-V)

And some experience with:

  • Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions

What We Offer

  • Competitive salary: we recognise your expertise
  • Supportive, down-to-earth culture: collaboration and respect are at the core of our team
  • Birthday leave: celebrate your day, on us
  • Wellbeing leave: two additional days to recharge
  • Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
  • Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than a support role; it's a chance to grow with one of Australia's fastest-growing MSPs. You'll learn fast, be challenged daily, and have genuine opportunities to shape your career.

Apply now or reach out for a confidential chat.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.

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