Senior Consultant

For over 26 years Centrered, a Lyra Technology Group company, has been part of the Canberra community providing quality managed IT and professional services. Our core values are critical to our continued success and underpin our approach to all aspects of our work.

About Your Team

Professional Services take our client's IT visions and bring them to life. They listen to client challenges and remove the barriers to create intelligent and efficient solutions.

About your Role

As a Senior Consultant within our Managed Services team, you will lead the delivery of strategic IT projects for both new and existing clients. You'll act as a trusted advisor, leveraging your technical expertise and consultative approach to design, implement, and optimize solutions that align with client business goals. This role requires a strong blend of technical capability, project delivery experience, and client engagement skills.

Your Day to Day

Within this role, allocated tasks will vary with specific clients; including, but not limited to:  Lead the day-to-day completion of allocated project tasks.

 Work closely with the Sales and Marketing and Client Success teams for new ventures including qualification of projects.

 Be the first point of contact for technical advice and support to multiple users during the roll out and completion of projects.

 Identify any issues during the project roll out and completion and provide resolution recommendations to the Project Stakeholders.

 Support Professional Services consultants and act as an escalation point for project related activity.

 Work with other Managed Services team members to achieve client business focussed technology outcomes.

 Assist in the customisation and adaptation of existing programs to meet client's requirements and expectations.

 Provide telephone, face-to-face and online support to clients during the project lifecycle.

 Maintain and enhance existing client relationships by providing consistent and responsive support and a professional level of service.

 Maintain regular verbal reporting and feedback to the Head of Managed Services regarding all aspects of their work and areas of responsibility.

 Actively engage and role model collaborative work practices within team and with other teams

 Provide advice and support to Centrered personnel as required.

Your Technical Skills

You will have or will work towards these (as seen in the Consultant Position Description PS100)

 2 X Intermediate level Microsoft Certifications

 5+ years of experience in IT consulting or project delivery within an MSP or similar environment.

 Strong technical background in services like Azure, Networking, M365, Backup and DR

 Experience with infrastructure/cloud migrations, systems integrations and automation

 Ability to manage multiple concurrent projects and priorities

 Ability to translate technical concepts into business value for clients

 Experience in pre-sales support, scoping, and solution design

 Workshop and Presentation skills

In addition, you will work towards:

 2 x Expert Level Microsoft Certifications

 Project Management Certification

Administrative Tasks

 Ensure accurate timesheet, billing, and configuration records are maintained in the ConnectWise Platform.

 Ensure at least 85% of pre-sales or billable activity is entered into your timesheet each day.

 Manage project plans and resources, ensuring tasks are resourced & completed in appropriate timeframes.

 Complete reviews of documents prior to release to customers.

 Contribute to the Centrered "knowledge base", including the creation of solution documentation.

 Prepare and engage in workshops and presentations as required.