Guest Service

Who we are:

Located just minutes from Busselton's town centre and nestled on 27 acres of peaceful beachfront land, Bayview Geographe Resort provides an ideal coastal retreat along the shores of Geographe Bay. Offering direct access to the beach and a variety of accommodation options—from studios to 1, 2, and 3 bedroom villas—it's a popular choice for families and holidaymakers discovering the beauty of Western Australia's southwest.

We are excited to share that our resort has joined one of the world's leading hospitality brands, Accor, bringing enhanced experiences and exclusive benefits to our guests and team. Join us as we embark on this exciting new chapter with a global leader in hospitality.

We are currently seeking a Guest Service All Rounder to join our After Hours team on a casual basis.

What we offer:

We are a friendly and inclusive team, with approximately 45-50 staff members working across the property. We pride ourselves in putting our team members first, we are always looking for ways to thank and recognise the hard work of our team and we continue to offer opportunities for training and career progression. As a valued team member, you will be able to enjoy our monthly staff lunches and bi-annual team building activities.

Position summary:

The Guest Service All Rounder is responsible for ensuring the ongoing safety, security, and maintenance of Bayview Geographe Resort during evening and night hours. This role involves responding to guest maintenance and housekeeping requests, performing minor repairs, conducting regular security checks, and securing resort facilities. The position also plays a key role in emergency response, including acting as Chief Fire Warden when required. Working independently, the officer ensures that the resort remains a safe, functional, and welcoming environment for all guests and staff outside of regular business hours.

*Please note that these shifts run from 2pm-10pm across a flexible 7 day roster *

Responsibilities:

• Respond promptly to guest maintenance or housekeeping call-outs
• Identify, log, and report safety hazards or incidents

• Undertake tasks as directed by Senior Management

• Perform minor repairs (e.g., replace light bulbs, clear drains, fix minor plumbing issues)

• Log all maintenance issues for follow-up during daytime operations

• Secure resort facilities, including Reception, Pool, and BBQ areas

• Set alarms and lock doors in various resort buildings
• Conduct regular night-time security checks (8:00pm and 10:00pm)
• Escort late-night staff to their vehicles

• Monitor and report any suspicious activity or urgent issues to management

• Act as Chief Fire Warden during emergencies

• Check first aid supplies and ensure key safety areas are operational

Qualifications:

• Hands-on with basic handyman skills
• Able to work independently, often without supervision
• Strong communication skills and professional presentation
• Physically fit and capable of bending, lifting, climbing, and carrying items
• Hold a current driver's license.

Why Work for Accor?

We are far more than a worldwide hotel group. We welcome you as you are, and we support your growth through every stage of your career. With Accor, work becomes an experience with purpose—and your journey with us can open doors around the world.

With over 5,400 hotels in 110+ countries, your future with us is full of possibilities.

What you'll enjoy:

• ALL Heartist Membership – Enjoy worldwide discounts on accommodation and dining.
• Family & Friends Benefits – Exclusive offers for those closest to you.
• Accor Live Limitless (ALL) Loyalty Program – Earn rewards and recognition for your service.
• Learn Your Way – Access industry-leading training via Accor Academy and Typsy.
• Global Career Mobility – Join a network of 300,000+ hospitality professionals.
• Shape Your Future – Whether you're growing your technical skills or stepping into leadership, your career path is yours to define.

Discover what life is like at Accor:

Accor is an inclusive company. We are committed to diversity, equity, and creating a workplace where everyone belongs

Physical demands: This is a hands-on rolewhere theposition involves physical work such as bending, carrying, climbing (under & above ground) and some heavy lifting.

*Please note: to be successful for this role, you will need to have secure accommodation within the South West region as we do not offer on-site staff accommodation*

If this sounds like a position that you can see yourself thriving in, please apply now