Service Partner Supervisor

2 days ago

Bunbury, Western Australia Baptistcare Full time

**Service Partner Supervisor / Maître d' / BUSSELTON**:
**About Us**:
BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation's most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

Aurum Catering is a premier catering company in Western Australia, dedicated to providing exceptional service and comfort to our guests and residents. Our commitment to excellence is reflected in everything we do, from our state-of-the-art amenities to our compassionate and professional staff. We are looking for a highly skilled and dedicated person to join our team and enhance the dining experience for our residents.

As a Service Partner Supervisor / Maître d' at our aged care facility, you will be the face of our dining services, ensuring that every meal is a pleasant and memorable experience for our residents. You will oversee the daily operations of our dining room, manage staff, and ensure that all meals are served to the highest standards of quality and service.

**Key Responsibilities**:

- Greet and welcome residents and guests as they arrive in the dining area.
- Supervise and coordinate the activities of dining room staff to ensure efficient and effective service.
- Maintain high standards of cleanliness and presentation in the dining room.
- Oversee the setup and breakdown of dining room furniture and settings.
- Ensure that all meals are served in a timely manner and meet the dietary needs and preferences of residents.
- Address any concerns or complaints from residents and guests promptly and professionally.
- Collaborate with the kitchen staff to ensure a seamless and enjoyable dining experience.
- Train and mentor dining room staff, fostering a positive and supportive work environment.
- Maintain accurate records of dining room operations and report to management as needed.
- Assist with special events and functions as required.

**Qualifications and Experience**:

- Proven experience as a Maître d', restaurant manager, or similar role.
- Exceptional customer service and communication skills.
- Strong leadership and team management abilities.
- Attention to detail and a commitment to maintaining high standards.
- Ability to handle difficult situations with grace and professionalism.
- Knowledge of food safety and hygiene regulations.
- Previous experience in an aged care or healthcare setting is highly desirable.
- Certificate or diploma in hospitality management or a related field is an advantage.

**Personal Attributes**:

- Compassionate and empathetic, with a genuine interest in the well-being of our residents.
- Positive and proactive attitude.
- Excellent problem-solving skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Professional appearance and demeaner.

**Benefits**:

- Competitive salary package.
- Opportunities for professional development and career advancement.
- Supportive and inclusive work environment.
- Access to comprehensive health and wellness programs.
- Employee discounts on services and products.
- Generous leave entitlements.

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