PDOC Service Delivery Manager

Microsoft Industry Solutions is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft's mission of empowerment – and cutting-edge technology - to life for the world's most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.

Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world

In the Industry Solutions Delivery (ISD) team we are looking for Presales and Project Management specialists with a passion for delivering customer outcomes through our select GSI partners. You will be championing high quality throughout presales and delivery, providing governance oversight to a portfolio of GSI partner deliveries and serving as the primary contact for senior customer and partner stakeholders.

In this role you will be part of the regional Partner Delivery Orchestration Center (PDOC) and manage a portfolio of partner-led delivery engagements as well as presales. The Partner Delivery Orchestration Center is designed to provide centralized pre-sales and delivery management services, at the regional level, for GSI partner-led delivery. The role of PDOC is to ensure the successful management of the customer and partners in the delivery execution. As such, the PDOC capability will range from working with customers and account sales teams through to managing a select group of Global System Integrator (GSI) partners to ensure consistent and quality delivery to the customer.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The Service Delivery Manager role is is a key Industry Solutions role in managing Pre-sales Orchestrationand a successful Delivery management of customer engagements leveraging strategic partners. SDMs will work with our sellers through the Sales process and subsequently with the partner/Microsoft Delivery teams to ensure successful project delivery. They will lead presales and subsequently will be the responsible for Delivery outcome for the same engagement as project manager.

SDM plays a critical role in aligning with the Areas to support Relationship management internally within Microsoft and be single point of contact for the customer on PDOC led delivery engagements.

The selected Service Delivery Manager(SDM) candidate will:

• Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
• Have good understanding of Cloud Migration and Modernization Principles and Azure Offerings/methodologies and tools
• Have a proven track of delivering successfully end to end delivery including Fixed Fee Programs
• Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives.
• Have a proven track record of bringing in diverse stakeholders across multiple business units and orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar.
• Have hands on experience in scaled Agile, modern delivery practices and enabling product centric outcomes
• Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
• Demonstrate a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.

• Build and manage customer and partner relationships, drive satisfaction, address feedback, and resolve escalations.
• Enable Area alignment and Rhythm of Business; manage a portfolio of accounts.
• Foster three-way trust between customer, Microsoft, and partner.
• Oversee partner planning quality and approve remediation plans when needed.

• Track lead qualification with GSI partners.
• Maintain pipeline hygiene and forecast accuracy.

• Collaborate with partners on proposals and deal timelines.
• Align reviews and approvals with deal complexity.

• Coordinate a unified close plan with sellers and partners.
• Lead contracting, pricing, and deal approval processes.
• Ensure clear customer and partner communication.

Planning:

• Set expectations and accountabilities with partner teams.
• Lead sales-to-delivery handovers and resource planning.
• Manage scope, risks, budgets, schedules, and interdependencies.

Monitoring & Controlling:

• Own project financials, monitor KPIs, and manage risks.
• Ensure quality delivery and executive status reporting.
• Oversee billing, invoicing, and change management with the Scale PMO team.

• Secure timely customer acceptance and project closure.
• Facilitate post-project reviews and share lessons learned.
• Collaborate on sign-off tasks and contribute to process improvements and IP creation.

Required/Minimum Qualifications

• 8+ years of consulting/professional services delivery, project management, or practice management
• Experience in end-to-end ownership including Financials, Customer/Stakeholder Management, strong negotiation skills and ability to influence without authority are essential.
• Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver large Cloud migration and modernization implementations will be considered.
• Working with offshore development organizations.
• Demonstrated ability to lead consulting teams comprising of 10+ senior level domain experts.
• Technical pre-sales or technical consulting experience OR equivalent experience
• Project Management Professional (PMP) certification.
• 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).

Preferred:

• Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members and establish strong governance models and processes.
• Exceptional communication, team building and mentoring skills.
• Agile or Scrum Master certification.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.