Rostering/Administrative Officer

CORE Community Services Ltd. is a not for profit organisation serving South West Sydney for over 40 years. We provide a wide range of services, activities and programs across 5 Services – Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care (ADC) and Community Engagement.. Our mission is to provide tailored diverse client centric services and opportunities that support and empower vulnerable communities to thrive, resulting in the best outcomes for all individuals.

This role is accountable for the delivery and continuous improvement of high-quality person-centered service to participants, within budget, and aligned to CORE's Mission, Vision and Values.

The position is required to manage and coordinate work priorities and monitor workflow in the areas of responsibility. The position has the authority to exercise a degree of autonomy within the key responsibilities and duties and will be required to exercise initiative and professional judgment where practices and direction are not clearly defined.

This position will provide high-quality administrative support to the finance and rostering teams. The role requires strong organisational skills, attention to detail and a problem-solving mindset with the ability to handle competing priorities and tight deadlines.

Responsibilities Include:

• Provide general administrative support, including data entry, record-keeping, document and report preparation.
• Assist the finance team with billing and claiming activities across all CORE ADC programs, including validating client data, preparing reports, reconciliation, resolving discrepancies, processing supplier invoices and ensuring timely delivery of accurate invoices to clients.
• Provide timely responses to finance-related queries and collaborate with team members to resolve discrepancies.
• Assist in developing and maintaining efficient weekly staff rosters to meet service delivery needs, including last-minute roster changes, cancellation and shift replacement.
• Communicate roster updates and changes to staff and clients in a timely and professional manner.
• Assist the rostering team with the fortnightly payroll run, including validating staff attendance, leave records, entering premiums and ensuring accurate and timely payroll processing.
• Support in recruiting staff and facilitating staff induction.
• Provide other ad-hoc finance and rostering related tasks as required to support the broader team.
• Provide proactive support to staff for CORE's well-being initiatives, including supervision, regular check-ins that foster a healthy, respectful and inclusive work environment.
• Serve as a point of contact for staff and managers on administrative, rostering and financial queries; provide timely, professional support and escalate issues as needed.
• Assist in the preparation of reports and data relating to Alayacare, other systems and spreadsheets as required.
• Provide back-up support to other staff members across the ADC Service as required.
• Participate in CORE ADC on-call roster.
• Any other tasks as required by the Manager.

Selection Criteria:

• Minimum 2 years' experience in administration, scheduling, rostering and finance support
• Strong interpersonal skills and high levels of resilience
• Proven administrative experience in a care-focused environment
• Strong verbal and written communication skills with the ability to handle queries professionally
• Sound organisational and time management abilities to manage multiple tasks, changing deadlines and priorities
• Strong attention to detail and the ability to work with a high degree of accuracy
• Proficiency in Microsoft Office and client management systems (CRM)
• Ability to work collaboratively across teams and with external partners
• Knowledge of Alayacare will be highly regarded.

Application closes on 26 September 2025.