Senior Coordinator

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally, and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

This newly created, ongoing position plays a key role within CFA's Performance Improvement team, a team dedicated to assessing operational performance and driving continuous improvement across the organisation.

As the Senior Coordinator Program Delivery, you will support the delivery of state-level activities and initiatives that strengthen organisational capability and performance. A central focus of the role is the day-to-day management, coordination and processing of CFA's False Alarm Charging (FAC) program, aimed at reducing false alarms from monitored fire systems in protected premises.

In this role, you will provide authoritative advice and effective issue management across a range of complex matters within the portfolio. The role requires strong capability in managing challenging stakeholders, applying sound conflict-resolution skills, and navigating sensitive or contentious matters with professionalism. You will work closely with the Senior Coordinator to ensure consistent oversight and coordination across the broader portfolio.

You will prepare high-level documentation and reports, providing specialised knowledge regarding your programs, acting as a trusted advisor to senior leaders and the wider organisation. You will apply critical thinking to analyse complex performance improvement and FAC data to deliver actionable recommendations.

Success in this role relies on your ability to build strong, collaborative relationships across CFA business units, as well as with external stakeholders, ensuring cohesive and informed decision-making across the organisation.

About You

You bring a strong mix of analytical thinking, stakeholder engagement and organisational insight, supported by qualifications in business, data or analytics, or equivalent experience. You're confident interpreting complex information, applying sound judgment and delivering practical solutions.

Your communication style is clear and impactful, making technical content easy to understand. You lead with influence and collaboration, building strong relationships across teams and stakeholders. You're comfortable navigating challenging conversations and driving constructive outcomes.

Highly organised and adaptable, you manage competing priorities with ease, distil key requirements quickly and deliver accurate work under pressure. Experience with financial processes and regulatory or compliance environments will set you up for success.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 7 December 2025

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact