Dispatcher

7 days ago

Perth, Western Australia RACWA Full time $60,000 - $80,000 per year

Are you looking for a Customer Service role where you can make a difference in the community?

About RAC

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

About the Role

Due to internal movement, an exciting opportunity has arisen to join the Motoring Dispatch Team on a casual basis, working flexible shifts. RAC Dispatch operates 7 days a week and the rostered shifts are generally between 6:00am - 2:00pm OR 2:00pm - 10:00pm, Monday - Sunday.

Reporting to the Dispatch Shift Team Leader, this role is integral to delivering exceptional member service. You will be responsible for the efficient allocation of roadside resources and maintaining member relationships during vehicle breakdown experiences.

What You'll Be Doing

As a Dispatcher, your responsibilities will include:

  • Allocating roadside resources efficiently to meet service standards.
  • Collaborating with resources, managers, and support teams to ensure effective service delivery.
  • Communicating effectively and influencing internal and external stakeholders.
  • Providing proactive, exceptional service during member vehicle breakdowns.
  • Ensuring workplace safety for yourself, team members, and RAC members.
  • Working with colleagues to identify and implement process improvements.

What we are looking for in you

We are seeking candidates with the following skills and attributes:

  • Relevant Experience: Previous experience in dispatch or logistics environments.
  • Flexibility: Ability to work a variety of shifts Monday to Sunday between 6:00 am and 10:00 pm.
  • Communication Skills: Strong relationship-building and communication abilities.
  • Service Excellence: A strong focus on delivering outstanding service.
  • Problem-Solving: Demonstrated decision-making and problem-solving skills.
  • Teamwork: Proven ability to collaborate effectively in a team.
  • Adaptability: Willingness to embrace and adapt to change in a dynamic workplace.

How to Apply

  • If this role sounds like you, please click on the APPLY button and follow the prompts.
  • We will get in touch if you are shortlisted for this opportunity.
  • Successful candidates will undergo a full medical, including a drug and alcohol test and a police check, including traffic infringements.
  • For more information contact Laura Alcarria, Talent Acquisition Partner, Motoring & Home Services on or

Supporting Diversity & Inclusion

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

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