Cloud Engineer

Reporting to the Team Lead – Cloud Operations, the Cloud Engineer – Cloud Operations is responsible for the delivery and/or support of multi-cloud environments for CyberCX customers, ensuring secure, efficient, and scalable cloud operations within a Managed Services framework. This role focuses on maintaining high availability, optimising performance, and ensuring robust security across complex cloud environments, while adhering to industry best practices and security and compliance standards.

Key Roles & Responsibilities

• Deliver and support multi-cloud infrastructure across Azure ensuring secure, scalable, and reliable operations.
• Manage Level 2 and Level 3 support, including incident resolution and service requests, perform root cause analysis and implement preventive measures to minimise incidents.
• Monitor cloud environments for performance, security, and availability. Maintain cloud security best practices to ensure compliance with industry standards. Identify cost-saving opportunities and optimise cloud performance.
• Use Infrastructure as Code (e.g., Bicep, Terraform, Ansible, CloudFormation, or Python) and automation scripts to streamline cloud management.
• Engage with customers to understand their needs and align cloud solutions accordingly. Provide proactive communication and high-quality support to strengthen customer relationships.
• Participate in working as part of an on–call roster in accordance with CyberCX's Paryroll and Overtime policies

Preferred Qualifications, Experience & Skills

• At least 1 year experience in delivering cloud services within a Managed Services framework, including service monitoring, incident management, and ensuring adherence to SLAs.
• Understanding of cloud security principles, including identity and access management (IAM), encryption, firewalls, and security best practices for multi-cloud environments.
• Understanding of automation, IAC tools, and scripting languages such as Bicep, Terraform, Ansible, CloudFormation, or Python to automate cloud deployments and optimize operations.
• Excellent analytical and troubleshooting skills, with the ability to communicate complex technical concepts clearly to customers and internal teams.

*Personal Attributes*

• Proactive Mindset: Anticipate challenges and opportunities within cloud operations, taking a proactive approach to resolve issues and improve system performance before they impact clients.
• Attention to Detail: Exhibits an eye for detail when managing cloud configurations, monitoring systems, and ensuring security compliance, reducing the risk of errors or service interruptions.
• Resilience Under Pressure: Capable of staying calm and focused when troubleshooting high-priority incidents or working in fast-paced environments, to minimise disruption to services.
• Collaborative Team Player: Works effectively within cross-functional teams, sharing knowledge, and contributing to the collective success of Cloud Operations while maintaining strong working relationships.
• Strong Communication Skills: Clear and concise communication skills to explain complex technical concepts to clients and internal teams, ensuring understanding and effective collaboration.
• Accountable and Responsible: Takes ownership of tasks, projects, and issues, holding themselves accountable for achieving outcomes and delivering high-quality cloud services within agreed-upon timelines and SLAs.

About CyberCX
CyberCX is the leading provider of professional cyber security and cloud services across Australia and New Zealand. We are a trusted partner to private and public sector organisations helping our customers confidently manage cyber risk, respond to incidents and build resilience in an increasingly complex and challenging threat environment.

Through our end-to-end range of cyber and cloud capabilities, CyberCX empowers our customers to securely accelerate opportunities in the digital economy. Our services include: consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security and solutions, identity and access management, managed security services and cyber security training.