Retail Sales Assistant

2 weeks ago

Sydney, New South Wales, Australia Resmed Full time $60,000 - $90,000 per year

Are you passionate about helping others and making a real difference in people's lives? We're looking for a compassionate and proactive Retail Sales Assistant to join our team and support customers undergoing sleep disorders.

This store-based role combines customer service excellence with clinical support, offering a rewarding opportunity to work closely with customers, physicians, and healthcare professionals.

Job Responsibilities

  • Be the first point of contact for new and existing clients, both in-store and over the phone.

  • Conduct diagnostic evaluations and titration studies for sleep-disordered breathing.

  • Collaborate with physicians to develop personalized treatment plans.

  • Educate customers and families on sleep disorders and therapy options.

  • Fit and recommend CPAP masks and equipment tailored to individual needs.

  • Provide setup, training, and ongoing support for CPAP therapy.

  • Follow up with customers to ensure therapy compliance and satisfaction.

  • Promote and upsell products and services based on customer needs.

  • Maintain a clean, organized clinic and retail space.

  • Handle payments, manage banking procedures, and oversee stock levels.

Job Requirements

  • Experience in retail or customer service (healthcare experience a plus).

  • Excellent communication and active listening skills.

  • Calm, compassionate, and solution-oriented under pressure.

  • Ability to work collaboratively with healthcare professionals.

  • Reliable, honest, and committed to delivering outstanding care.

  • Willingness to learn—full training provided

Why Join Us?

  • Make a meaningful impact in customers' lives

  • Work in a supportive, team-oriented environment

  • Receive comprehensive training and ongoing development

  • Be part of an established healthcare service with a strong reputation

Plus, enjoy a wide range of employee benefits, including:

  • Discounted employee stock purchase plan

  • Competitive salary with superannuation and bonus opportunities

  • Generous leave entitlements, including paid parental and volunteer leave

  • Insurance coverage for life, disability, and income protection

  • Health and wellness support, including counselling, private health discounts, and flu vaccinations

  • Financial planning resources and seminars

  • Product discounts, educational assistance, and novated car leasing

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