Digital Sales and Customer Service Representative

2 weeks ago

Bayswater, Australia Durasafe Pty Ltd Full time $55,000 - $70,000 per year

Digital Sales and Customer Service Representative

Durasafe Pty Ltd is seeking a full-time Digital Sales and Customer Service Representative to join our team in Bayswater, VIC 3153.

In this hands-on role, you will assist with the management of online sales while delivering exceptional customer service.

Key Duties and Responsibilities:

  • Respond promptly to customer enquiries via phone, email, live chat, and digital platforms.
  • Assist customers with product information, quotes, order placement, and after-sales support.
  • Manage and process online orders, ensuring accuracy and timely fulfilment.
  • Proactively follow up with potential and existing customers to drive sales opportunities.
  • Collaborate with the manufacturing team to resolve order or delivery issues.
  • Update and maintain customer records in CRM and order management systems.
  • Update and maintain product information on the website
  • Provide feedback to management on customer trends, product demand, and process improvements.
  • Contribute to achieving company sales targets.
  • Ensure compliance with company policies, procedures, and OH&S standards where applicable.
  • Create, update, and maintain website content via our Big Commerce store (new products, landing pages, banners, blogs)
  • Ensure all content is SEO-optimised to drive traffic and improve search rankings.
  • Monitor competitor content and identify opportunities for improvement

The successful applicant must possess the following attributes:

  • Previous experience in sales and/or customer service (digital or retail environment preferred).
  • Strong written and verbal communication skills with a customer-first mindset.
  • Confidence in using digital tools such as CRMs, e-commerce platforms, and Microsoft Office.
  • Ability to learn product knowledge quickly and provide accurate information to customers.
  • A proactive, results-driven approach with the ability to work independently and in a team.
  • High attention to detail and organisational skills.
  • A positive, can-do attitude and commitment to providing excellent customer experiences.
  • Experience with BigCommerce or similar eCommerce platforms is highly regarded, but not essential.

How to apply :

Please attach a cover letter and resume outlining relevant experience in similar fields

Job Type: Full-time

Pay: $55,000.00 – $70,000.00 per year

Experience:

  • Website maintenance: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Bayswater, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...

  • Sales Representative

    2 weeks ago

    Bayswater, Australia Gramerci Full time

    Eastern Suburbs - $110k + Super + Company Car - Join a leading team! For 27 years our client has been acquiring and maintaining supply deals with some of Australia's largest businesses. Their clients include a diverse mix of companies in industries such as metal, timber, food distribution and recycling. With a focus on sustainability materials used to...

  • Sales Service Representative

    2 weeks ago

    Bayswater, Australia Energy Power Systems Australia Full time $90,000 - $120,000 per year

    AtEnergy Power Systems Australia (EPSA), we don't just rent out equipment—we deliver the power that keeps Australia running. From massive mining projects to urgent shutdowns, our Caterpillar power generation fleet is trusted to perform in the toughest conditions.We're on the hunt for aSales Representativewho thrives on the chase, loves building...

  • Sales Representative

    2 weeks ago

    Bayswater, Australia Nice n Fresh Full time

    We are a family-owned poultry and meat wholesale business established in 1998. We are currently looking for an energetic Sales Representative to join our wonderful team in Bayswater. Your role will be to build out the sales pipeline by identifying and qualifying potential customers. You will visit existing and new customers around metropolitan Melbourne to...

  • Sales Representative

    2 weeks ago

    Bayswater, Australia Nice n Fresh Full time $75,000 - $85,000 per year

    We are a family-owned poultry and meat wholesale business established in 1998. We are currently looking for an energetic Sales Representative to join our wonderful team in Bayswater.Your role will be to build out the sales pipeline by identifying and qualifying potential customers. You will visit existing and new customers around metropolitan Melbourne to...

  • Sales Representative

    2 weeks ago

    Bayswater, Australia Trend Windows & Doors Full time

    **Trend Windows and Doors** is one of Australia's largest windows manufacturers and has secured a reputation for its exceptional product portfolio from base residential to commercial. Our product quality, innovation and design have been built from our more than 50 years of experience. **About our Opportunity** We're looking for a motivated and customer...

  • Sales Representative

    2 weeks ago

    Bayswater, Australia Wurth Australia Full time

    **Bayswater** We are an international, family company that doesnt stay still. The confidence in our products and the love for our customers is what makes us the leader of our industry generating in excess of 17.1 billion euro in 2021, we are the largest employer of direct selling staff globally and we are looking to grow! With 450 sales representatives...

  • Centre Sales Representative Bayswater

    1 week ago

    Bayswater, Australia Pirtek Australia Full time

    **POSITION OVERVIEW**: Proudly Australian, with over 45 years in the business Pirtek specialises in mobile “on-site” service and replacement of hydraulic and industrial hose and fittings. Pirtek is one of the few industrial franchises in the world. Being a global network of local businesses, the Pirtek structure means that everyone is driven to succeed...

  • Customer Service

    2 weeks ago

    Bayswater, Australia Tasty Fresh Food Co Full time $3,600 - $28,864 per year

    A full WA drivers' licence required - sorry, NO P Plates What are you looking for?A role you can take ownership of – this will be your 'project' to nurture and grow 5 days per week, Monday to Friday (business days) - no nights or weekends, start early and finish early, in time to pick up the kids or head to the gym You will be working the same set hours...

  • Sales Representative

    2 weeks ago

    Bayswater North, Victoria, Australia Energy Power Systems Australia Full time

    OverviewAt Energy Power Systems Australia (EPSA), we don't just rent out equipment—we deliver the power that keeps Australia running. From mining projects to urgent shutdowns, our Caterpillar power generation fleet is trusted to perform in the toughest conditions.We're on the hunt for a Sales Representative who thrives on the chase, loves building...