Digital Sales and Customer Service Representative

2 weeks ago

Bayswater, Australia Durasafe Pty Ltd Full time $55,000 - $70,000 per year

Digital Sales and Customer Service Representative

Durasafe Pty Ltd is seeking a full-time Digital Sales and Customer Service Representative to join our team in Bayswater, VIC 3153.

In this hands-on role, you will assist with the management of online sales while delivering exceptional customer service.

Key Duties and Responsibilities:

  • Respond promptly to customer enquiries via phone, email, live chat, and digital platforms.
  • Assist customers with product information, quotes, order placement, and after-sales support.
  • Manage and process online orders, ensuring accuracy and timely fulfilment.
  • Proactively follow up with potential and existing customers to drive sales opportunities.
  • Collaborate with the manufacturing team to resolve order or delivery issues.
  • Update and maintain customer records in CRM and order management systems.
  • Update and maintain product information on the website
  • Provide feedback to management on customer trends, product demand, and process improvements.
  • Contribute to achieving company sales targets.
  • Ensure compliance with company policies, procedures, and OH&S standards where applicable.
  • Create, update, and maintain website content via our Big Commerce store (new products, landing pages, banners, blogs)
  • Ensure all content is SEO-optimised to drive traffic and improve search rankings.
  • Monitor competitor content and identify opportunities for improvement

The successful applicant must possess the following attributes:

  • Previous experience in sales and/or customer service (digital or retail environment preferred).
  • Strong written and verbal communication skills with a customer-first mindset.
  • Confidence in using digital tools such as CRMs, e-commerce platforms, and Microsoft Office.
  • Ability to learn product knowledge quickly and provide accurate information to customers.
  • A proactive, results-driven approach with the ability to work independently and in a team.
  • High attention to detail and organisational skills.
  • A positive, can-do attitude and commitment to providing excellent customer experiences.
  • Experience with BigCommerce or similar eCommerce platforms is highly regarded, but not essential.

How to apply :

Please attach a cover letter and resume outlining relevant experience in similar fields

Job Type: Full-time

Pay: $55,000.00 – $70,000.00 per year

Experience:

  • Website maintenance: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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