General Support Officer

• Clerk Grade 1/2
• Ongoing Part-Time
• Potts Hill

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a General Support Officer to be part of our Telecommunications Interception Unit, Forensic Evidence \& Technical Services Command. The General Support Officer provides specialist administrative support services to the Telecommunications Interception Unit which is responsible for the collection, analysis processing and dissemination of electronic evidence collected lawfully pursuant to the Telecommunications (Interception and Access) Act as well as the Surveillance Devices Act NSW.

Other accountabilities for the role include:

• Provide quality forensic transcript of evidentiary media for court proceedings in accordance with client deadlines and procedures and assist interpreters with transcription
• Assist with administrative services including the provision of warrants, monitoring of lawfully collected information, creation of evidence summaries, release of information as per legislation, and transcription of evidence; and
• Maintain databases, records management systems and electronic mail systems in accordance with legislation, policy, and procedures to ensure information remains accurate, correctly stores, and accessible.

The role works in a small team environment and must be able to manage a large workload within strict timeframes.

This role is part-time, working 21 hours per week. Salary will be paid at the pro-rata rate.

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), click here to view the role description.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination; and
• salary packaging options via superannuation contributions or a novated vehicle lease.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills \& experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

What experience do you have with transcription, and how do you ensure accuracy and efficiency when transcribing audio or video content?

Target Question 2:

Can you describe your process for handling challenging audio, such as poor audio quality, heavy accents, or multiple speakers? How do you ensure that your transcriptions remain accurate and clear?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Sergeant Jody Ryan via

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at PCC-

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment \& Engagement team at PCC-

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.