Operations Manager

2 weeks ago

Melbourne, Victoria, Australia Woods & Co Full time $120,000 - $180,000 per year

If you thrive in fast-paced environments, love leading high-performing teams, and have a natural knack for organisation and people — this is a career-defining opportunity.

We're seeking an Operations Manager (Sales Administration) to oversee all aspects of sales administration, contract management, and client experience across a sophisticated property portfolio. Acting as 2IC to the General Manager – Sales Operations, this role is pivotal in ensuring accuracy, efficiency, and exceptional service delivery across the national sales operations team.

The Role

You'll lead and mentor a dynamic team responsible for contracts, settlements, CRM management, and client communication, ensuring every touchpoint is delivered with precision and polish.

From overseeing end-to-end sales processes to implementing new systems and driving continuous improvement, you'll be the operational backbone of the sales function, ensuring everything runs seamlessly from contract to completion.

Key Responsibilities

  • Lead and mentor the sales administration and client experience teams.
  • Oversee contract management, settlements, and CRM accuracy across all projects.
  • Support strategic initiatives and day-to-day operations as 2IC to the GM Sales Operations.
  • Collaborate with internal teams (Sales, Marketing, Legal, Finance, Development) and external partners.
  • Identify and implement process improvements to enhance efficiency and client experience.
  • Drive consistent communication and reporting across all stakeholders.

About You

You're energetic, approachable, and thrive on bringing order to complexity. You're a natural mentor, calm under pressure, with a keen eye for detail and a passion for property. You enjoy leading from the front, improving systems, and creating a culture of collaboration and excellence.

What You'll Bring

  • Minimum 10 years' experience in sales operations, contract administration, or customer experience within property or real estate.
  • Proven leadership and mentoring experience.
  • In-depth knowledge of off-the-plan contracts and settlement processes.
  • Strong system and CRM experience (Salesforce highly regarded).
  • Excellent written and verbal communication skills.
  • Highly organised with exceptional attention to detail.
  • Ability to build strong relationships with internal and external stakeholders.

If you're as passionate about this position as we are then please don't delay and APPLY NOW We are interviewing immediately. For a confidential discussion please contact Caitie on OR Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce which values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or a linguistically diverse background, all members and genders of the LGBTQI community and people with disability.

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