Claims Resolution Specialist

At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
Join our Compulsory Third Party (CTP) Liability and Disputes team as a
Claims Resolution Specialist
, where you'll play a pivotal role in shaping outcomes for complex claims. This position combines strategic legal expertise, evidence-based decision-making, and effective advocacy to achieve cost-efficient resolutions. You'll influence claims practices through insightful analysis, legislative awareness, and continuous improvement initiatives. By preparing submissions, guiding resolution strategies, and monitoring performance trends, you'll help deliver exceptional results for our customers and stakeholders while driving strong people, financial, and risk outcomes.

This is a 12-month max-term full-time role based in
Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).
What You'll Do

• Prepare submissions for Personal Injury Commission assessments.
• Conduct internal reviews and provide strategic advice on liability and resolution strategies.
• Deliver expert guidance throughout formal dispute processes.
• Monitor claims performance and identify emerging trends.
• Lead continuous improvement initiatives aligned with legislative and case law developments.
• Support timely, evidence-based decisions to improve claims outcomes.
• Contribute insights to enhance overall CTP claims practices.

What You'll Bring

• Legal expertise in dispute resolution, with a deep understanding of relevant legislation and the ability to navigate complex legal processes confidently.
• Tertiary qualifications in law or a related legal field.
• Preferred experience in CTP claims and CTP dispute resolution, with technical proficiency in managing complex cases.
• Capable of balancing business improvement initiatives with customer, regulator, and community expectations.
• Ability to provide high-quality advice on liability, evidence, and resolution strategies.
• Strong written and verbal communication skills, with the resilience to manage challenging situations and drive positive outcomes.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Work from home and many more flexibility options with myFlex.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Friday 2 January :59PM AEDT
While our team takes a well-deserved break, we encourage you to apply for the positions we have advertised. Please note that the Talent Acquisition process will resume in the new year. Your applications are important to us, and we appreciate your patience. Happy holidays
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.