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Travel Claims Specialist

2 weeks ago

Sydney, New South Wales, Australia Ensure Recruitment- Seek Award Winner - Best Small Specialist Full time

If you're looking for a role that actually goes beyond standard claims work, this is one to take seriously.

You'll step into a travel claims role where you're trusted, backed in and encouraged to develop quickly. You'll handle a mix of interesting travel claims, work closely with quality clients and enjoy a level of autonomy and balance that is genuinely rare in the market.

This is the kind of role where you build real technical depth, sharpen your judgement and do work that genuinely helps people at stressful moments in their lives.

Why this role stands out:

  • $85K package, with potential to uplift for exceptional talent
  • A collaborative, people-first culture where your ideas are heard
  • Fast, practical decision making without layers of red tape
  • Development that is actually prioritised
  • Rapid growth in your technical, negotiation and client facing skills
  • A modern, open, engaged environment that values flexibility and balance

What you'll be doing: 

You'll move into a dedicated claims role in the Travel portfolio, managing corporate travel, leisure travel and specialist travel claims from end to end. This is not a box-ticking job. You will interpret policy terms, assess liability, set strategy and communicate with empathy while making sound decisions that shape client outcomes.

Your responsibilities include:

  • Owning and managing your own portfolio of travel claims
  • Reviewing documents, assessing liability and identifying the next steps
  • Calculating benefits and assessing financial exposure
  • Building strong relationships with clients and key stakeholders
  • Communicating clearly, calmly and with care
  • Managing claims to resolution while delivering quality results on time
  • Applying policy terms confidently and consistently
  • Making sure every traveller feels supported and understood

What you'll bring: 

  • At least 2 years experience in insurance
  • (travel, A&H or general insurance all welcome)
  • Strong judgement and a solutions focused mindset
  • Confident communication and a naturally empathetic approach
  • The ability to manage competing priorities with calm and control
  • A genuine desire to grow, learn and build your technical capability

If you want a role where your work feels meaningful, your growth is supported and your day to day is varied and interesting, this is the kind of opportunity that does not come up often.

Immediate interviews for suitable candidates.

For a confidential discussion, contact Niamh Thornton on or email