sr field application engineer

23 hours ago

Macquarie Park, Australia TE Connectivity Full time $80,000 - $120,000 per year
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview

TE Connectivity's Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modifications and enhancements to meet customer specifications and conduct on-site installation and service of product and are responsible for all technical aspects of the sales cycle for potential application of company products to meet customer needs, including identifying opportunities; determining solutions; creating demand; preparing detailed product specifications and technical marketing support; ensuring high quality and timely project execution and conducting follow-up technical support. They also approve operational quality of systems and equipment.

The Field Application Engineer (FAE) is responsible for providing technical support for technical services and application engineering functions. This will include close interaction with the product management, sales, engineering groups and external customers for the High Voltage Cable Accessories portfolio for applications up to 245kV system.

Job Responsibilities
  • Preparation and management of product documentation such as bills of materials and installation instruction, and TE part creation (TCPN Creation)
  • Provide product selection advice to customers and internal sales team.
  • Application engineering / customization of existing products to meet customers' requirements.
  • Customer support during introduction and installation of new and existing products on site / at customers' facilities
  • Product demonstration, training, and presentation; this will require jointing skills to be able to install Cable accessories products for High Voltage applications up to 245kV.
  • Liaise with Product Management and Engineering as part of the new product development process providing ideas and customer/application requirements.
  • Provide technical input into the tendering process.
  • Train the customers on new and existing products.
  • Travel domestic/international as required to provide product training and demonstration + customer visits

Key KPIs:

  1. Revenue targets
  2. Customer satisfaction on delivered training / product demonstration.
  3. New product pre-qualification
Job Requirements
  • Qualified cable jointer up to 245kV cable accessories applications
  • Engineering background in electrical is preferred
  • 10+ years of cable accessories installation / application experience.
  • Would have served a craft apprenticeship within the electrical engineering field and would be qualified to Degree or HND level in Electrical Engineering, or trade qualified cable jointer 
  • Ideally would have experience of working within the Power Utility or Cable/accessory industry. 
  • Highly practical in nature with good hand skills with an aptitude for problem solving.
  • Computer literacy and hold a valid driving license.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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