Front of house restaurant manager

2 weeks ago

Melbourne, Victoria, Australia St-Germain wine bar Full time $90,000 - $120,000 per year

Key Responsibilities:

  1. Oversee all front-of-house operations, ensuring smooth and efficient service
  2. Lead, manage, and schedule FOH staff
  3. Hire, train, and develop team members in line with service standards
  4. Monitor and manage guest satisfaction and resolve issues professionally
  5. Maintain daily financials: cash handling, POS reports, tip-outs
  6. Coordinate with the Head Chef and kitchen team to ensure cohesive service
  7. Manage reservations, floor plans, and optimize table turnover
  8. Maintain cleanliness, ambiance, and overall presentation of the venue
  9. Control labor costs and assist in budgeting, inventory, and purchasing
  10. Ensure compliance with food safety, health codes
  11. Drive sales through excellent service and upselling strategies
Requirements:
  • Minimum 3 years experience as a Restaurant Manager or Assistant Manager in a similar upscale or European-style concept
  • Strong knowledge of food, wine, and customer service best practices
  • Exceptional leadership and team management skills
  • Excellent communication and problem-solving abilities
  • Proficiency with POS systems and restaurant management software
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Wine knowledge or sommelier certification is a strong asset

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