Aged Care Advocate

Make a Difference to Older Victorians

AGED CARE ADVOCATE

Elder Rights Australia

Work from Home Role – East Gippsland Region Based

This is a work-from-home position; however, applicants must be based in East Gippsland Region as the role involves servicing clients within this region.

Full Time, Monday – Friday 8.30am – 4.30pm

We acknowledge the traditional owners of the lands on which we work and recognise that it always has been and always will be Aboriginal land. We pay our respects to all Elders, past and present.

Who We Are

Elder Rights Australia (ERA) is a trusted organisation dedicated to supporting older people, their families and representatives across Victoria.  We assist individuals in navigating the Commonwealth-funded aged care system through free, confidential, independent and culturally safe advocacy services.

As a founding member of the national Older Persons Advocacy Network (OPAN), we proudly deliver the National Aged Care Advocacy Program (NACAP) and the Aged Care Volunteer Visitor Scheme (ACVVS).

We are committed to ensuring that the voices of older people – including Aboriginal communities and those from culturally linguistically diverse backgrounds – are heard, respected, and empowered.  Our focus is on providing information that supports older people to make informed choices about the care and services they receive.

ERA operates as a fully remote organisation, with staff working from home and equipped with OH&S compliant setups.  We meet in person in Melbourne CBD approximately every six - eight weeks.  This flexible work model, developed in response to staff preferences post COVID, allows us to better serve clients by drawing on a skilled and diverse workforce from across the state. It also reflects our commitment to accessibility, safety, and inclusion across diverse communities.

Our Values

Our work is grounded in the core values of Respect, Empowerment, Integrity, Inclusiveness, and Excellence. We strive to create a culturally safe, and respectful environment for the people we serve and for our team.

The Opportunity

We are seeking an exceptional individual to join our growing team as an Advocate based in East Gippsland Region. In this vital role, you will advocate for the rights of older Victorians, empowering them to exercise their rights through the provision of information, education, advice, and support. You will work as part of a passionate team committed to protecting and advancing the rights and wellbeing of older people.

Key Responsibilities

• Provide advocacy, information, elder abuse support and referrals to older people and their representatives in alignment with aged care rights and principles.

• Deliver direct advocacy support by participating in case meetings with relevant stakeholders to resolve issues or complaints, ensuring the rights and preferences of the older person receiving aged care services.

• Undertake rostered intake duty services to respond to client needs across ERA's state-wide telephone intake service.

• Connect clients with relevant services and resources to assist with informed decision making.

• Facilitate information and education sessions for a wide range of stakeholders, such as residents of aged care homes and retirement villages, carers, health care professionals, individuals receiving aged care services at home or in the community, and relevant community and government organisations.

• Represent the organisation at local seniors' events, information sessions, community displays, and exhibitions.

• Actively promoting and networking to raise awareness and understanding of ERA's services within the community and sector.

• Raise awareness of aged care advocacy through culturally sensitive and inclusive outreach activities.

While this is primarily a work-from-home position, this role also requires regular travel within the East Gippsland Region to visit clients and aged care providers.

We offer a comprehensive and structured onboarding program specifically designed for our Advocates to ensure you are well-supported as you transition into your role.

What We're Looking For:

You are a passionate, organised, and driven individual who wants to make a meaningful difference by giving a voice to older people. You are a natural communicator, empathetic, kind, and compassionate, with a strong desire to support older Victorians in navigating the aged care system. Your background likely includes experience within the aged care, community, or health sectors, and you bring a strong commitment to upholding the rights and dignity of older people.

You are someone with:

• A passion for advocacy and empowering older people.

• Demonstrated ability to communicate clearly, respectfully, and with cultural sensitivity and integrity.

• Experience in community engagement, education, or advocacy.

• A demonstrated commitment to human rights, social justice, and the rights of older people.

• Experience with advocating for individuals from disadvantaged or vulnerable communities.

• Sound knowledge of the aged care system, including residential and home care services.

• Experience in providing individualised support to older people or their representatives, particularly in challenging or complex circumstances, and an understanding of how advocacy and information can support positive outcomes.

• A demonstrated ability to develop, deliver, and evaluate community education and information sessions that promote the rights of older people.

• The ability to work independently while contributing positively to a collaborative and supportive team environment.

• Demonstrated initiative to meet tight deadlines, working effectively in a remote environment, and adapting to shifting priorities with flexibility and resilience.

• A positive, proactive, and flexible 'can-do' attitude.

• A willingness to undergo a National Police Check.

We strongly encourage applications from Aboriginal peoples, as well as people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community.

Why Join ERA:

At ERA, we pride ourselves on fostering a supportive, inclusive, and collaborative work environment. Our team thrives on respect, innovation, and a shared commitment to achieving excellence. When you join us, you can expect:

• A diverse and values-driven team culture committed to equity and inclusion.

• Flexible remote work model – no daily commute

• Supportive wellness initiatives for physical and mental health.

• Ongoing learning and development opportunities.

• Salary Packaging options ($15,900 p.a. + $2,650 p.a. meals/entertainment)

• Employee Assistance Program (EAP) for you and your family.

• Team building and connection in a collaborative environment.

• Purchased leave options for additional work-life balance.

Sounds Like you?

Click the "Apply" button to submit your resume and a cover letter addressing the knowledge, experience, and skills, listed above – and with your current resume and why you are a great fit for ERA.

We encourage you to learn more about us at:

If you have any questions about the role, contact our HR team at:   Please note: Applications are only accepted through the recruitment platform and not via email.