Business Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of this role

Working closely with Agile delivery teams, the  Business Analyst will partner with Product Managers, Technical Leads and Stakeholders to understand business needs and translate them into actionable solutions. This role bridges the gap between customer requirements and technical delivery, helping teams make informed decisions through clear analysis, structured requirements, and continuous discovery.

What part will you play?

• Gather, document, and prioritize business requirements, ensuring alignment with strategic goals 

• Map and analyze existing business processes, workflows, and system interactions to identify gaps, risks, dependencies, and improvement opportunities.

• Contribute to solution design, supporting across discovery, design, build, test, and delivery phases.

• Create comprehensive documentation including process diagrams, data flows, system interactions, user stories, acceptance criteria, use cases, and business rules.

• Support backlog planning and refinement activities, translating business requirements into epics, features, and user stories.

• Work closely with teams to develop visuals such as diagrams, wireframes, system/data flow diagrams that clarify requirements. 

• Work with delivery teams to plan, prioritize and coordinate work, ensuring successful implementation of requirements and process improvements.

• Facilitate workshops, meetings, and working sessions to capture user needs, business objectives, and system capabilities and ensure ongoing alignment throughout the project lifecycle. 

• Contribute to refining business analysis practices, tools, and processes.

What are we looking for in this role?

Minimum Qualifications

Education: 

• Bachelor's degree or equivalent in Technology or Business Information Systems. 

Experience: 

• 3+ years as a BA or similar role in payments or fintech, with hands-on experience supporting  API-Driven products and integrations.

• Experience with merchant and partner integrations, with a good grasp on how APIs connect systems.

• Experience in requirements gathering, process mapping, gap analysis, and translating requirements into user stories and documentation.

• Experience working within Agile delivery teams and familiarity with tools such as Jira, AzureDevOps and Confluence

Skills:

• Ability to communicate effectively with technical and non-technical stakeholders to gather requirements and explain complex concepts. 

• Proactive problem solver with an interest in understanding and resolving complex issues 

• Team-oriented with a collaborative approach to working with stakeholders and teams

• Strong attention to detail, especially in process analysis and documentation 

• Good critical thinking, problem-solving, and decision-making abilities to analyze complex data and identify solutions.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact