Services and Programs Team Leader

Department: Corrective Services NSW

Location:
Shortland, NSW, AU, 2307

Req ID: 78950

Services and Programs Team Leader

Location: Shortland Correctional Centre

Employment Type – Temporary Full time (up to 12 Months)

Salary – Clerk Grade 7/8

$125,719 - $141,233 plus superannuation and leave loading

Your role

As a Services and Programs Team Leader, you'll be at the helm of a dynamic team, steering accredited programs and services within correctional centres. In this pivotal role, you'll oversee and mentor Services & Programs Officers, ensuring excellence in practice, ethics, and safety.

Your leadership will be crucial in delivering impactful programs, advancing offender rehabilitation, and boosting community safety.

What you'll do

• Plan, coordinate, and monitor the daily delivery of services and programs to inmates in the correctional centre, ensuring appropriate resources and consistency in program implementation.

• Facilitate and deliver accredited and approved programs within custody locations.

• Provide professional supervision to Services and Programs Officers, offering guidance, allocating daily tasks, and verifying work quality to ensure effective delivery of programs that reduce re-offending.

• Lead, motivate, and support your team to perform their duties efficiently and ensure compliance with policies and procedures. You will also play a key role in their professional development through Performance Development Plans (PDPs).

• Review and approve reports submitted to courts, the State Parole Authority, and other statutory bodies to ensure accuracy and adherence to standards.

• Prepare written advice for internal stakeholders, offering solutions and insights on critical issues related to offender services and program delivery.

What we're looking for

• Broad knowledge and understanding of contemporary correctional programs and practices, including alcohol and drug interventions, crisis and welfare services, and programs aimed at reducing re-offending.

• Demonstrated experience in facilitating group-based behavioural change programs, with a proven ability to engage and motivate participants.

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Friday, 28 Nov 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Deb Collum on or at

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Divya Soni on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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