Team Leader, Insurance Services

Overview

The Team Leader will lead and manage a team to achieve organisational and team goals. This role guides employees through daily operations, providing direction, support, and subject matter expertise in their function.

• Lead and inspire a high-performing team to deliver exceptional member outcomes.
• Drive continuous improvement and operational excellence.
• Build strong stakeholder relationships and champion a culture of quality and accountability.

Key Accountabilities and Responsibilities

Strategic Focus

• Build a high-performing team to meet service levels and align work with organisational objectives.
• Drive continuous improvement and embrace changes in technology and process to embed best practice.
• Develop and maintain strong relationships with stakeholders, proactively anticipating staff and member needs.
• Deliver quality outcomes in a dynamic, complex, and time-critical environment while managing risk and cost.

Operational Management

• Ensure all activities enhance the member experience.
• Operate within the agreed model and authority limits.
• Plan and manage team workflows to optimise efficiency, considering resources, absences, and targets.
• Cross-skill team members to minimise single-point dependencies.
• Maintain compliance with processes, procedures, and controls, addressing quality outcomes as required.
• Identify and implement process improvements to boost efficiency and performance.
• Provide accurate and timely reporting to meet business requirements.

People Leadership

• Lead, motivate and develop a team of Insurance Services and Family Law staff.
• Deliver all people management responsibilities accurately and on time.
• Foster an engaged, high-performance culture aligned with Link Group's core values.
• Support staff development through goal setting, coaching, feedback, and recognition.
• Communicate effectively to keep the team informed of organisational and legislative changes.
• Recruit and develop skilled individuals aligned to team needs.

Governance & Risk

• Promote a proactive risk and compliance culture, ensuring all reporting obligations are met.
• Maintain full compliance with regulations and mitigate operational risk through effective incident management.
• Investigate, escalate and resolve incidents promptly.
• Stay informed of relevant regulatory requirements.
• Respond to quality assurance and operational reports as needed.
  Manage stakeholder escalations and enquiries with urgency and professionalism.

Experience & Personal Attributes

• Proven ability to lead, inspire and maintain a safe, high-performing team.
• Strong collaborator who unites others toward shared outcomes.
• Resilient, adaptable and proactive in driving results.
• Clear and transparent communicator.
• Organised with strong prioritisation skills to meet SLAs.
• Innovative mindset, focused on improving services and processes.
• Skilled in leading through change and managing ambiguity.
• Customer-focused with a strategic mindset and quality orientation.
• Accountable, goal-driven and committed to high standards.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Knowledge of superannuation, insurance and family law, including relevant legislation.
  Prior experience in a supervisory, coaching or leadership role.

Some of our Employment Benefits:

• Flexible working– enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
  Novated Car Leasing

Culture @ MUFG Pension & Market Services:

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.