Service Operations Analyst

20 hours ago

Melbourne, Victoria, Australia NCR Full time $60,000 - $90,000 per year

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

The Operations Analyst role reports into the Service Operations Manager in supporting the Field Services Team. The primary function of this role is to manage suppliers and support the Field Operations teams in customer delivery. The role requires someone with exceptional attention to detail and the ability to keep on top of large volumes of records.

Key Areas of Responsibility

  • Manage suppliers performance, including enablement and drive improvements in performances

  • Manage day to day issues that come up with suppliers

  • Liaise with suppliers to manage any invoice disputes or payment issues

  • Manage purchase orders for each supplier as needed

  • Monitor and track incoming Field Services call volume to ensure adequate accruals are maintained

  • Identify opportunities to better enable the team to streamline processes

  • Monitor deadlines, validate and correct all National Measurement Institute scale verifications before submission

  • Work with the automation team to ensure scale verification tool is working as needed, run testing and find improvements to streamline tool processing

  • Able to organize and prioritise work to meet deadlines and manage the expectations of stakeholders

  • Drive, manage and track improvement and saving initiatives

  • May be given additional temporary projects and tasks to support the Service Operations Manager

BASIC QUALIFICATIONS:

Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint)

Proven clear and concise written and verbal communication skills

Excellent numerical ability

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Operation and Service Analyst

    3 days ago

    Melbourne, Victoria, Australia Department of Transport and Planning Full time $60,000 - $90,000 per year

    Company description: About usWe create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians. Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria's transport,...

  • GIS Analyst

    3 days ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    As a GIS Functional & Technical Analyst, you will play a pivotal role in designing, developing, and maintaining Service Stream's enterprise geospatial data and application environment. This mid-level role blends functional analysis with hands-on technical expertise to deliver mapping, spatial analysis, and data integration solutions that support national...

  • GIS Analyst

    3 days ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryAs a GIS Functional & Technical Analyst, you will play a pivotal role in designing, developing, and maintaining Service Stream's enterprise geospatial data and application environment. This mid-level role blends functional analysis with hands-on technical expertise to deliver...

  • Data Analyst

    4 days ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have opportunities available forData Analyststo join our Defence division and support with this contract. These will be offered as permanent full-time...

  • Senior Strategy Analyst

    2 weeks ago

    Melbourne, Victoria, Australia IXOM Operations Pty Ltd Full time $80,000 - $120,000 per year

    IXOM plays a vital part in the lives of tens of millions of people every day. We're the experts behind the scenes, ensuring safe and reliable access and helping industries, businesses, and local communities thrive.Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and...

  • Municipal Systems Analyst

    2 weeks ago

    North Melbourne, Victoria, Australia Cleanaway Operations Pty Ltd Full time $64,000 - $96,000 per year

    Join a leader in sustainability and renewable resourcesDrive continuous improvement across systems and reportingBe part of a collaborative team focused on innovation and efficiencyAbout UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of...

  • Service Desk Analyst

    2 days ago

    Melbourne, Victoria, Australia Kinetic Full time $60,000 - $90,000 per year

    Service Desk AnalystAbout the RoleAs a Service Desk Analyst, you will be responsible for supporting the delivery of technology solutions by helping to develop and improve the existing and future systems & processes while working with internal business stakeholders to improve user competence development and compliance to create operational efficiencies in...

  • Data Analyst

    7 days ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryJoin our Defence team supporting the PAS Contract About the RoleWe are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We...