Operation and Service Analyst

Company description:

About us

We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.

Together with our portfolio agencies, we are responsible for planning, building, operating and +maintaining Victoria's transport, planning and land services for use by all.

We foster a safe, inclusive and constructive place to work.

Investment and Technology leads and manages the investment lifecycle; drives commercial advice & negotiations to facilitate reform; and enables core delivery through Finance, Procurement & Enterprise Technology.

Commercial Advisory is a Division within Investment and Technology, and works to plan for, design and lead major commercial transactions and deliver commercial and contract management services delivering innovative and value for money outcomes.

Job description:

About the role

**This is a 3 year Fixed Term role

Operations and Service Analyst supports bus service scheduling, planning, and operational analysis for major recontracting projects, including the large-scale Metropolitan Bus Services Contracts. The role provides evidence-based insights to enhance rostering, service delivery, and performance, driving improvements in reliability, efficiency, and customer outcomes. Success relies on extensive experience in complex, multi-depot scheduling and developing strategic service plans that optimise network performance.

Key Selection Criteria

To be successful in this role, the ideal candidate will demonstrate strong critical thinking and problem-solving skills, using data-driven insights to deliver practical and sustainable business outcomes. Success in this role relies on the ability to collaborate effectively with stakeholders, foster innovation and continuous improvement, and translate complex data into actionable insights that enhance value and performance. We're looking for someone who thrives in a collaborative environment, drives measurable results, and proactively identifies opportunities to improve outcomes across the organisation.

To access the Position Description, please click here

Position accountabilities

• Deliver accurate and efficient scheduling, timetabling, and operational data to enable reliable bus service delivery across complex, multi-depot networks.
• Provide high-quality network and route analysis to inform depot strategies, fleet utilisation, and performance improvements.
• Support the development of evidence-based service planning, packaging, and performance frameworks that deliver value for money and better customer outcomes.
• Collaborate with internal teams and external operators to drive innovation, continuous improvement, and integrated transport solutions.
• Provide support to other projects and initiatives across Commercial Advisory as and when required.

Qualifications and experience

Mandatory

• Tertiary qualification in transport planning, engineering, data analytics, economics, or a related field (desirable)
• Experience in operational performance regime design, contracting frameworks, or procurement processes.

Desirable

• Knowledge of advanced scheduling and rostering systems or methodologies.
• Familiarity with transport modelling, demand forecasting, and service optimisation tools.

Culture Value

We welcome applicants from a diverse range of backgrounds representing the community that we serve, including veterans, parents, carers, First Peoples, people with disability, multicultural, multifaith and LGBTIQA+ individuals.

As an equal opportunity employer, we are committed to fostering a safe, inclusive, and high-performance culture. Through shared actions and behaviours aligned with our strategy and direction, we empower our people to thrive and meaningfully contribute to the department's goals.

What we offer

Working at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.

For further details please refer to Careers at the Department of Transport and Planning.

Pre-employment checks and employment conditions

All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Non-VPS applicants will be subject to a probation period of six months.

How to apply

Click the 'Apply' button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

If you encounter any issues, refer to our Quick Reference Guide for step-by-step instructions.

Applications close at 11.59pm on Monday, 19 July 2025.

Please include both your resume and a cover letter. All applications must be submitted via the online portal, we're unable to accept email or manual submissions.

For further information about the role, please contact Sunny Gill, Technical Manager at

Important Information:

If you require any adjustments to fully participate in the recruitment process, or need the advert or attachments in an accessible format (e.g., large print), please contact us by phone or email. We're here to support you.