Operations / Customer Service Officer

1 week ago

Willawong, Queensland, Australia TRS Resourcing Full time $60,000 - $80,000 per year

Operations / Customer Service Officer:

International Freight Forwarding

TRS Resourcing was tasked with seeking a dedicated professional for the Import/Export Coordinator role to oversee the transportation and logistics operations for our client, an international freight forwarding business. In this role, you will be instrumental in managing the end-to-end logistics process, working closely with clients, carriers, and internal teams to ensure seamless transport operations, regulatory compliance, and supply chain optimisation.

Key Responsibilities:

  • Coordinate import and export shipments from start to finish, including liaising with clients and international partners.
  • Prepare and process shipping documentation, customs paperwork, and necessary permits, focusing on compliance with trade regulations.
  • Maintain effective communication with carriers, suppliers, and vendors to track shipments and resolve logistical issues promptly.
  • Monitor shipment status proactively and provide timely updates to clients.
  • Address customer inquiries and concerns promptly to uphold high service standards.
  • Collaborate with sales and customer service teams to drive business growth and enhance customer satisfaction.

Requirements:

  • Knowledge of shipping documentation, customs procedures, and international trade regulations.
  • Knowledge of Incoterms, customs tariffs, and import/export compliance practices.
  • Strong communication, teamwork, organisational, and problem-solving skills.
  • Familiarity with logistics software and systems such as Cargowise and Microsoft Office is preferred.
  • Qualifications in logistics, supply chain management, or related fields are advantageous.
  • Right-to-work in Australia

TRS Resourcing is committed to achieving a diverse workforce in Australia. Therefore, we strongly encourage female and Aboriginal / Torres Strait Islander applications. The TRS Resourcing team culture is based on our belief in being honest and straightforward. No matter the job listings, you will always know it's an open position from us**Laura Privitelli

SCR-laura-privitelli**

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