Implementation Associate

First Things First - What We Can Offer You

• Leave to foster personal connections, health & overall well-being
• Emloyee Assistance Program
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Delicious, free, chef-prepared lunch daily on site
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time
• Talent Referral Program – get rewarded for referring a friend to join our team
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• A range of other fantastic benefits
• Check out our website for more about working at Simpro Group

The Job

Implementation Associate is responsible for providing client onboarding and retention initiatives, such as modular training or data and design services. They work collaboratively with senior staff to assist in client deployments.

What You'll Do

• Provide data & design services to customers such as importing files and creating reports or output documents.
• Facilitate modular feature-based training of Simpro Group's products.
• Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients.
• Help with customer preparation sessions or assist with administrative and project-related initiatives.
• Facilitate feature-based workshops or group learning modules.
• Develop and maintain product knowledge, including staying up to date with recent product releases.
• Work towards developing industry knowledge and business acumen.
• Pursue opportunities to promote customer features or add-on adoption.

What You'll Bring

• Excellent troubleshooting, problem-solving, organisational, and questioning skills.
• Proficiency in Google Suite is preferred.
• A good understanding of cloud-based technologies and systems.
• The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products.
• Ideally, experience of working in a data driven environment.
• An ability to stay focused on assigned tasks.
• An inquisitive and solution focused mindset.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit

to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

• Please note, no agencies will be accepted in the recruitment of this role.

Welcome

Welcome to Simpro Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together

About Us

Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.

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