DFV Behaviour Change Case Manager

Join Us in Making a Difference – DFV Behaviour Change Case Manager (Level 5)

Be the voice. Be the change. Be part of something powerful.

Are you a passionate advocate for justice? Do you want to make a difference to the lives of adults and children experiencing domestic and family violence?  This is your opportunity to make a real difference – every single day.

DVNQ is expanding our team, so we are looking for DFV Behaviour Change Case Managers who want to be a part of an exciting new opportunity working with Persons Using Violence in a case management model.

Role: DFV Behaviour Change Case Manager – Level 5

Location: Townsville, QLD

Level 5 SCHADS Award ($ $53.31/hour) + salary packaging & generous leave, Full Time/Part-Time positions

Why DVNQ?

For over 30 years, DVNQ has been a cornerstone of community safety and support in Townsville. We're a charity committed to evidence-based, trauma-informed approaches — and we care deeply about the rights, safety, and dignity of victim-survivors.

Our values — Integrity, Compassion, Advocacy, Innovation, Collaboration — drive everything we do. We invest in our people because we know this work is meaningful, complex, and life-changing.

When you join DVNQ, you're not just taking a job – you're joining a supportive, purpose-driven team that champions professional growth and puts people first.

Learn more about us:

About the Role

About the Role: What You'll Be Doing

As a key member of our Prevention Team, you'll:

• Provide collaborative case management to Persons Using Violence (PUV), working closely with partner agencies to ensure wrap around services to address intersecting needs
• Complete evidence based individual counselling
• Conduct risk and suitability assessments for participants of a behaviour change program
• Support program facilitators and liaise with courts and service providers
• Deliver information to respondents in court
• Maintain ongoing engagement with participants to support accountability and change
• Prepare high-quality reports and documentation for stakeholders including courts and corrections
• Promote safety, respect and responsibility in all aspects of your work
• Build strong and collaborative relationships with local justice agencies such as Queensland Police Service (QPS), Queensland Corrective Services (QCS) and Courts Services Queensland (CSQ) to facilitate engagement with participants.

What We're Looking For – Selection Criteria

We're after someone with heart, courage and capability — someone who:

• Has a relevant tertiary qualification (or 5 years of experience in human services)
• Has worked a minimum of 3 years' full-time experience in a relevant human services discipline
• Understands the drivers and dynamics of DFV and the behaviour change process
• Demonstrates an understanding of the ways in which children are harmed through experiencing DFV
• Brings excellent communication, documentation, and interpersonal skills
• Is ready to build strong community connections and foster meaningful change
• Has experience in providing evidence-based case management and/or individual counselling

What You'll Get

• SCHADS Level 5
• Up to $15,900 salary packaging — boost your take-home pay
• Extra Christmas leave + 4 weeks annual leave + 17.5% loading
• Flexible working hours – Monday to Friday with rare out-of-hours needs
• Strong supervision culture – regular internal and external supervision
• Employee Assistance Program, annual flu shots, and more
• Commitment to staff wellbeing and growth — team days, training, mentoring

Ready to Step Up? Here's How to Apply:

Send the following to

1. Cover letter addressing the Selection Criteria
2. Resume with 2 professional referees (one must be your current/most recent manager)
3. Proof of qualifications or equivalent experience

Applications close Monday 8th September 2025 at 9am.

Note: Late or incomplete applications will not be considered.

This is more than a job — it's a chance to create lasting change. Join us. Be the reason someone gets a second chance.