Care Partner Level 2

A brighter future with Helping Hand, for older people and for you. 

The Care Partner plays a key role in supporting older people to live safely, independently, and with dignity in their own homes by delivering rights-based, person-centred care. Acting as a consistent point of contact and advocate, you will work in partnership with customers, their informal supports, and internal teams to co-design tailored care plans, coordinate services, and promote wellbeing and independence.

This is a float role within the Home Care team, providing coverage and support across different service streams including client onboarding. The role involves metro travel to various client locations as required, ensuring a seamless experience for clients and continuity of care across the program.

You'll also make an impact by: 

• Establishing genuine, respectful partnerships with customers and their supporters, recognising and upholding their inherent rights to autonomy, dignity, respect, and self-determination in all aspects of their care. 
• Facilitating or overseeing comprehensive assessments in collaboration with the customer, identifying their strengths, needs, goals, preferences, and cultural background while supporting their right to active participation.
• Working closely with customers to plan and manage their individual Support at Home budgets, ensuring alignment with their support plan and classification and identified needs. 
• Diligently monitoring spending to maximise the impact of individual funding, preventing both underutilisation and over-expenditure, and adjusting resource allocation responsively to evolving needs. 
• Coordinating a range of services and supports in a way that respects customers' choices and promotes seamless transitions across different service streams. 
• Regularly monitoring customers' wellbeing and the effectiveness of their support plans, conducting reviews in partnership with customers to ensure their evolving needs and rights are consistently upheld. 
• Providing customers and their supporters with clear, accessible information and education about their care options, rights, and relevant community resources. 
• Working collaboratively with clinically qualified Care Partners to ensure participants with complex needs receive appropriate clinical input and coordinated care that respects their rights.

What you'll bring 

To succeed in this role, you will have: 

• Diploma or Bachelor of Nursing.
• Demonstrated experience in providing care management or case management services, with a strong understanding and application of a rights-based approach.
• Exceptional assessment, support planning, and coordination skills, with a demonstrated ability to empower participants in decision-making.
• Sound understanding of person-centred and rights-based approach.
• Demonstrated commitment to professional development.
• Current driver's licence and reliable insured and registered vehicle.
• Senior First Aid and CPR certificates or willingness to obtain them. 
• Valid NDIS Worker Screening clearance or willingness to obtain one. 

You'll stand out from the crowd if you have some of the following: 

• Certificate III in Health Services Assistance or equivalent qualification.
• Diploma of Community Services (Case Management)
• Diploma of Ageing Studies and Services

Please click the link below to view the position descriptions: 

Care Partner Level 2 Customer Engagement - PD - July

Why Helping Hand? 

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you'll love about working with us: 

• We are who you are 
  At Helping Hand, you'll find real support from teammates and managers who share your values and strengths. 
• We are where you are 
  Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be. 
• We care how you are 
  Be part of a kind, friendly team that genuinely cares about you and your wellbeing. 

You'll also enjoy a range of other benefits: 

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing 
• Maximise your take-home pay by salary packaging up to $15,899 each year 
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card 
• 17.5% leave loading 
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program 
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family 
• Access to an Employee Assistance Program (EAP) 
   

Are you ready to lend a helping hand? 

Join us at Helping Hand and help shape your future and ours. 

We will be reviewing applications as they are submitted, and conducting interviews accordingly. 

Apply online today, or to find out more please contact

Current Helping Hand employees must notify their manager of their intent to apply. 

Please note, you are required to hold valid NDIS or willing to obtain one. Successful candidates will be required to attend induction sessions before commencing work. 

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected. 

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.