Senior Consultant, Digital Business Analyst

Are you passionate about making a difference in the health and human services sector? Do you thrive in a dynamic, agile environment? If so, FTI Consulting is the place for you.

About The Role

At FTI Consulting, we are dedicated to transforming the health and human services sector. As a specialised consulting firm, we offer a unique environment that combines the agility of a small firm with the depth of industry expertise you'd expect from larger consultancies.

Our health and human service is rapidly growing, and we are seeking candidates located in NSW at Senior Consultant level with 3-5 years of professional experience as Digital Business Analysts.

Make a real difference in health and human services, contributing to projects that improve lives.

What You'll Do

As a key member of our team, you'll be at the forefront of innovative projects that are transforming the health and human services sector. You will collaborate with top industry experts to deliver impactful solutions that improve lives and shape the future of healthcare. From day one, you'll have the opportunity to influence change, tackle complex challenges, and directly contribute to projects that are making a real difference.

This could include:

• Collaborate with clients to understand business challenges and needs
• Map and analyse processes including identification of pain points, and inefficiencies and identify opportunities for improvement
• Analyse complex business problems and develop creative solutions using digital technologies (eg CRM, Portals, Mobile Apps) and AI
• Synthesis findings into insights, personas, business process maps, business requirements and user stories
• Collaborate with cross-functional teams including including operations & transformations, designers, architects, cyber, and clinical experts
• Stay up to date with the latest trends on innovation in healthcare technology
• Plan and facilitate client workshops to define target state requirements
• Work with your team to develop prototypes and showcase to clients
• Work on client site to immerse yourself into the problem space and become a trusted team player
• Benefit from personal training and development opportunities that will allow you to enhance both your professional and personal skills. Be part of a learning culture where your growth is as important to us as the work we do

Qualifications & Experience

• 3-5 years of experience as a Digital Business Analyst. You may have worked in a consulting or professional services firm, or you may be looking for a change from a health industry role.
• A deep passion for improving patient and clinician experience through digital technologies to drive better health outcomes is a must
• Experience working with healthcare organisations, including public sector, private providers, aged care and health insurance
• Ability to facilitate workshops and working sessions to gather business requirements and define solution scope
• An understanding of digital technologies, such as Salesforce Health Cloud and Microsoft Cloud for Healthcare and industry best practices within health and human services
• Strong understanding of business requirements gathering and definition, including development of use cases, user stories, and functional requirements
• Proficient in Agile methodologies
• Experience with agile tooling such as Atlassian Jira, Confluence, Microsoft ADO, Miro, etc
• Experience with stakeholder analysis and management, including identification of key stakeholders, their needs, and their expectations
• A Bachelor's or Master's degree or equivalent Industry experience
• Willingness to travel within the country (where practical and possible).
• Strong work ethic, eagerness to learn, and motivation to succeed.
• Excellent interpersonal and communication (both written and verbal) skills, with an ability to apply structured thinking and dynamic approaches to problem-solving.

Highly desired:

• Experience applying design thinking in a health, aged care or human services setting
• Lean six sigma experience

Our Benefits

Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

• Attractive remuneration, including discretionary bonuses available to all employees
• 18 weeks paid, gender-neutral parental leave with full superannuation contributions throughout paid and unpaid leave
• Flexible working arrangements
• Financial support to obtain work-related professional qualification, such as CA, CPA, or CFA, and other
• Professional membership contributions and generous paid study leave (up to 12 days)
• Corporate discount available for health insurance, including dependent(s)
• Employee Assistance Program ("EAP") – free to all employees and their immediate families
• Make an impact in our communities through company sponsored pro bono work
• Special leave - 2 days per year of a cultural or religious holiday that is not treated as a public holiday in Australia
• FTI Work Perks: our discount program that provides a wide range of corporate offers, savings, and wellbeing resources
• Monthly Health & Wellbeing program including fitness subsidies
• Annual paid volunteer hours
• Corporate matching for charitable donations
• Opportunity to join our Reconciliation Action Plan - Working Group; FTI's Women's Initiative Network (FTI WIN); Diversity, Inclusion & Belonging and Corporate Citizenship committees

About FTI Consulting

FTI Consulting, Inc. is the leading global expert firm for organisations facing crisis and transformation, with more than 7,900 employees located in 33 countries and territories. Our broad and diverse bench of award–winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated US$3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalised and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit , Healthcare & Human Services Consulting | Australia | FTI Healthcare & Human Services Consulting | Australia | FTI and connect with us on Instagram and LinkedIn.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation Disclosure: The compensation range reflects the potential base salary for the role and is inclusive of Superannuation. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications.